ekwunife Ifeanyi Rapheal

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Customer Service Representative

Jan 2021 - Current (5 years 7 months)

• Handled a high volume of inbound calls from customers, addressing inquiries related to product information, account management, and technical support. • Provided product recommendations and assistance with order placement, upselling and cross-selling products to maximize revenue opportunities. • Resolved billing and payment issues, processing refunds and adjustments as needed to ensure customer satisfaction. • Conducted follow-up calls and surveys to gather feedback and measure customer satisfaction, identifying areas for improvement and implementing corrective actions. • Participated in training sessions and workshops to enhance product knowledge and customer service skills, leveraging my experience as a virtual assistant to
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Customer Service Support Specialist

(Guarantee Trust Bank)

Jan 2015 - Oct 2024 (9 years 10 months)

• Responded to customer inquiries via phone, email, and live chat, providing accurate information and resolving issues in a timely manner. • Demonstrated empathy and patience in addressing customer concerns and complaints, ensuring a positive experience and fostering customer loyalty. • Processed orders, returns, and exchanges, navigating internal systems and databases to update customer accounts and fulfill requests. • Collaborated with cross-functional teams, including sales, logistics, and technical support, to escalate complex issues and ensure timely resolution. • Maintained detailed records of customer interactions and transactions, adhering to company policies and procedures. • Contributed to the development and improvement of

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ekwunife Ifeanyi Rapheal

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