Sales Support Specialist | Facility App Expert | Facility Portal Admin
Wound Pros LLC
May 2023 - Dec 2025 (2 years 8 months)
As a Sales Support Specialist and Facility App Expert, I played a crucial role in enhancing client experiences and optimizing sales operations. My responsibilities included consulting with clients to understand their needs, managing the onboarding process, and providing exceptional customer service to ensure satisfaction. I utilized various CRM tools, including HubSpot, to streamline lead management and optimize sales processes. Additionally, I conducted thorough data analysis and reporting to inform business decisions and improve overall performance. While API integration was not a primary focus of my role, I contributed to the successful merging of our client's Electronic Medical Records with our system, ensuring compliance with HIPAA reg