E
Eileen Kovalsky
About
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Lake Mary, Florida, United States
Résumé
Jobs
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Senior Director, Client Success and AdvocacyParadoxNov 2024 - Oct 2025 (1 year)Role eliminated as part of the WD Acquisition. As Senior Director of Client Success and Advocacy at Paradox, I lead initiatives that strengthen client relationships, optimize client solutions, and drive measurable improvements in ROI, satisfaction and retention. Collaborating closely with both client success and the sales organization, I have helped design tailored strategies that not only ensure seamless client experiences but also support revenue growth through expanded partnerships and advocacy. Directed client success and advocacy initiatives, increasing overall client satisfaction scores by 15% and improving retention rates by 10% year-over-year. Partnered with sales teams to drive revenue growth, contributing to $12 million in new bus- Global Head, Candidate ExperienceGeneral Motors CompanyJun 2021 - Nov 2024 (3 years 6 months)Remote | Direct Reports: 5. Hired to support recruitment efforts across various countries, ensuring seamless integration of a new tech stack while proactively addressing challenges. Resolve requests from executive leaders for non-existent solutions/information by creating new processes/adapting technology to meet needs and ensure compliance. Play active role in owning and optimizing the global Talent Acquisition (TA) budget to ensure precise resource allocation. Collaborate with the HRIT organization to continuously improve the Workday Recruiting module, ensuring state-of-the-art technology alignment. Spearhead the transformation of TA, implementing a cutting-edge tech stack and optimizing operational workflows. Lead the selection, implemen
- Global Head, TA OperationsMondelez InternationalJan 2020 - Dec 2021 (2 years)Remote | Direct Reports: 6. Headhunted to build and lead a high-performing global operations team, overseeing TA capability, process refinement, technology adoption, compliance, reporting strategy, and recruitment administration. Led a team comprising 3 TA Excellence Leads, 3 Regional TA Coordinator Leads, and a recruitment coordination team of 75 professionals. Developed and implemented a global new-joiner onboarding strategy, ensuring a seamless integration process for new hires. Managed vendor relationships and spearheaded a background verification project, formulating an implementation plan and ensuring consistent execution on a global scale. Collaborated with country TA leaders, ensuring strategic execution of processes, technology sta
- Global Head, TA OperationsAvanadeJan 2019 - Dec 2020 (2 years)Remote | Direct Reports: 6. Recruited to lead operational initiatives with a dynamic scope, managing a spectrum of responsibilities including continuous adaptation to evolving demands. Orchestrated extensive design efforts, crafting comprehensive reports such as scorecards that quantified productivity, performance, and compliance metrics. Developed and expanded dashboards while steering the talent acquisition (TA) technology stack strategy. Spearheaded evaluations of cutting-edge tools through rigorous Request for Proposals (RFPs) for Applicant Tracking Systems (ATS), Customer Relationship Management (CRM), assessment tools, event planning tools, and video technology tools. Nurtured the growth of the Center of Excellence (COE) by empowering
- Director Talent AcquisitionSears Home ServicesJun 2016 - Dec 2019 (3 years 7 months)Longwood, FL
- Global Head TA Operations, COE / Head of Global RPO PartnershipsBristol-Myers SquibbMar 2011 - May 2016 (5 years 3 months)Plainsboro, NJ
Education
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- Certificate in Post Crisis LeadershipUniversity of South FloridaApr 2020
- Bachelor of ArtsRutgers UniversityAug 1993 - May 1997 (3 years 10 months)New Brunswick, NJ