Ehijie Steve-Jnr Ibadin

Independent Travel Manager

Dreamport

Jan 2025 - Current (1 year 5 months)

- As an Independent Travel Manager, I effectively managed and nurtured leads using lead management systems (LMS) and CRM tools, converting 10% of inbound leads into successful travel bookings through personalized consultations. - Conducted outbound calls to potential clients, offering tailored travel solutions while utilizing my negotiation and persuasion skills to enhance client engagement. - Sold air tickets, hotel bookings, car rentals, membership subscriptions, and travel insurance, demonstrating strong cross-selling abilities and a commitment to providing top-tier customer support, ensuring smooth travel experiences for clients. - Handled travel requests from corporate and VIP clients via phone, email, live chat, and walk-in consult

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Digital Sales Lead (Co-Founder)

Courtland Realty Limited

May 2023 - Jul 2024 (1 year 3 months)

* Developed and implemented data-driven sales strategies to boost online real estate conversions. * Managed lead generation campaigns and optimized digital marketing initiatives. * Oversaw the company’s CRM system, improving customer engagement and retention. * Spearheaded social media initiatives, driving a 25% increase in online inquiries. * Provided training on digital sales tools to improve team performance. * Utilized Microsoft 365 applications to enhance operational efficiency, creating written reports and PowerPoint presentations for clients. Excel served as a vital CRM tool for managing Realtor data, sales figures, and commission payments, while Outlook facilitated seamless internal and external communication through team

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Sales Team Lead

VannieJay Realty Services

Mar 2022 - Current (4 years 3 months)

* Led a high-performing sales team to exceed quarterly targets by 20%, driving significant revenue growth for the company. * Implemented innovative marketing strategies, resulting in a 30% increase in property inquiries and a 25% reduction in time on market. * Enhanced client satisfaction by 15% through effective communication and personalized service, leading to increased repeat business and referrals. * Trained and mentored new sales agents, improving team productivity and achieving a 90% retention rate of top talent. * Managed email communications by responding to a high volume of customer and client inquiries, ensuring prompt, accurate, and professional interactions across multiple accounts. * Organized the shared sales inbox

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Operations Manager

Oxford Group Nigeria

Jul 2020 - Sep 2020 (3 months)

* Led a 10-person team, driving a 30% increase in annual sales through CRM and automated sales processes. * Developed strategic customer retention plans, boosting repeat business. * Implemented digital marketing strategies that resulted in a 5% growth in the client base. * Oversaw operational coordination between sales teams and agents, utilizing Multiple Listing Service (MLS) data to track listings, availability, and transaction progress, which ensured the accuracy of listing information. This operational oversight supported effective reporting for management decisions, enhancing our overall strategic approach to sales and client relationship management.

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Client Service Executive

Mattson Creations

Dec 2018 - May 2020 (1 year 6 months)

- Managed over 15 high-profile clients, ensuring a 10% increase in customer retention through effective relationship management and strategic follow-up initiatives. - Responded effectively to high call volumes and customer inquiries, enhancing overall service efficiency while also identifying upsell opportunities that contributed to repeat sales. - Implemented CRM-based customer databases, improving service tracking by 40% and facilitating the analysis of client feedback and service data to inform follow-up strategies. - Leveraged strategic planning skills to manage multiple accounts, prioritize high-value clients, and coordinate with the sales team on client acquisition campaigns, ensuring that customer satisfaction translated into rene

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Client Relationship Manager

GREEN NIGERIA LIMITED

Aug 2017 - Nov 2018 (1 year 4 months)

Maintain and develop client-business relationships. Create business opportunities for the company Develop creative solutions for existing clients, as well as pursue new clientele opportunities

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Real Estate Consultant

Stedin Realty

Mar 2017

As a Real Estate Consultant, I actively sought out and identified investors with property consultancy needs, leveraging strong lead generation skills to build a robust client base. I contacted potential clients through calls, emails, and other communication channels to offer tailored property consultancy services, ensuring a high level of customer service throughout the process. I effectively advertised properties for sale across various media and advertising channels, utilizing strategic advertising techniques to maximize visibility and attract potential buyers. Additionally, I conducted price negotiations with property agents on behalf of clients, drawing on extensive negotiation experience to secure favorable bargains. My role involved m

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Customer Service Analyst

Learning Solutions Nigeria Limited

Nov 2012 - Jul 2017 (4 years 9 months)

* Conducted mystery shopping evaluations for major Nigerian banks. * Provided strategic reports to improve customer experience, satisfaction, and service efficiency. * Trained junior analysts in data collection and customer experience assessment. * Measured workforce performance, indicating good practices and identifying areas for improvement. * Developed strategies for organizations to expedite customer retention and improve quality of service delivery. * Highlighted competitive advantages over industry competitors. * Utilized email communications extensively, leveraging Microsoft Outlook for both internal and external business correspondence, ensuring effective collaboration and information sharing across teams.

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Administrative Assistant

Nigerian Maritime Administration and Safety Agency

Jul 2010 - Jun 2011 (1 year)

* Facilitated communication and correspondence between departments as well as with external corporate bodies * Employed extensive knowledge of word processing suite, spreadsheet and presentation in preparing business correspondence * Provided administrative assistance; managing files, filing and data entry responsibilities

Ehijie Steve-Jnr Ibadin

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