Bilingual customer service representative
Concentrix
Sep 2022 - Feb 2023 (6 months)
In this job, I worked as an intermediary between patients and doctors for a medical insurance in the United States, where I communicated with clients through calls and subsequently sent emails with the information to the doctors. Additionally, I utilized my customer service skills to assist and support individuals, ensuring they received the necessary help and guidance. While sales skills were not a primary focus, the ability to effectively communicate and understand client needs was essential in providing exceptional service and fostering positive relationships.