Efrain antonio pacheco SAP CRM CONSULTANT +

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SAP ECC and FSM Consultant for service process

May 2022 - Jun 2022 (2 months)

julio de 2022 - Present (6 meses) San Jose, Costa Rica Solution architect for Fied Service process integrated with e-commerce and ERP. K2 Partnering Solutions SAP CRM Consultant for TPM solution mayo de 2022 - junio de 2022 (2 meses) Mexico City, Mexico Supporting SAP CRM and ERP integration for Trade Promotion solutions in KOF (Coca-Cola), troubleshooting incidents in the middleware component for pricing, list of exclusion, marketing elements, and other issues related to business enhancements.

Customer Experience trainer

SAP

Dec 2021 - Jan 2022 (2 months)

Providing official SAP training in the following solutions for Chile (ISU Company) and Venezuela (Banking service) 1. C4H410 Cloud Sales 2.- C4H440 Cloud Administration

SAP C4HANA Service

Keyrus

Sep 2021 - Nov 2021 (3 months)

Configuring Service Ticket processes for customer support based on B2C scenarios: claim, return, chargeback, and others linked to billing and logistic. Workflow and email notification BP roles determination SLA definition for scalation and re-assignment Service process categories configuration for activity plan determination for tickets Facet and view configuration to simplify user interaction Survey and email template for ticket monitoring Ticket process analysis and designing for e-commerce claims and request

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SAP RE-FX Consultant

QUALTOP SA DE CV

Jul 2021 - Sep 2021 (3 months)

SAP RE-FX rollout for Contract and Leasing scenarios. SAP RE-FX migration test from S4HANA 1609 to 2020

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SAP S/4HANA Cloud Services (training)

Jun 2021 - Aug 2021 (3 months)

Training the new approach for SAP implementation RISE WITH SAP for ERP process on Cloud Getting to know the SAP approach for S/4HANA cloud solutions and activate methodology for cloud implementation, focusing on S/4HANA Cloud service through Learning hub and live sessions. Getting a hands-on experience on S/4HANA Cloud Service based on the RISE with SAP (SAP as a service ). deploying the following functionalities: Service Contract Intercompany services Service order, confirmation, and billing documents Solution Order as the central order for combining contractual services, logistic and billing view Recurring service based on performance Service Order Template (fixed price and T&M) Service Order and Call Service integration by using SAP FSM

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SAP FSM Consultant and S/4HANA Service

Apr 2021 - Jun 2021 (3 months)

Demo preparation for installation and repair field service scenario and its integration with C4HANA Services (former C4C Services). Also, create a demo for Service Contract based on service product and spare parts integrated with Services Order and service confirmation, billing, and controlling scenario. Business process flow for S/4HANA Service and SAP FSM for service execution on customer site. SAP FSM Certification 2005, see certification section.

SAP RE-FX Architect for Business Process Transformation In Grupo

Gad salinas

Dec 2020 - Mar 2021 (4 months)

Designing an end-to-end business process for the engineering, construction, and operation of building and spaces, so that efficiently plans, designs, constructs, and manages buildings and infrastructure; also integrating differents SAP solution (PPM, RE-FX, MM, PS, CO, PM), including Autodesk applications in the context of BIM (Building information modeling) process for the generation and management of digital representations of physical and functional characteristics of places.

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C4HANA sales consultant

Polpaico

Nov 2020 - Apr 2021 (6 months)

Chile Deploying enhancements for cement and concrete sales processes, such: Pricing procedure configuration for the concrete sales organization and its integration with S4HANA for price determination; logistic plant determination by using geolocalization API for distance calculation between supply centers and customer site; also volume (m3) determination for surcharge prices Tuning in PO interfaces for pricing call, BP replication, and quotes Design and configuration of views for quotation summary Quote approval WF settings based on pricing conditions Adjustment in business roles for the incorporation of Z fields and their validation rules Design of tables and configuration catalogs for pre-filling of addresses, taking into account country,

SAP RE-FX for IFR16 Consultant

Viña Concha y Toro

Sep 2020 - Nov 2020 (3 months)

Implementing SAP RE-FX and MM integration for a major Winery and vineyards company in LATAM Configuration of the RE module and its integration with the MM module through the processes of creation of purchase orders, orders, framework contract, and account determination in MM and RE Activation of multi-currency contracts for different financial companies. Resolution of incidents related to the integration with the fixed assets, finance, and cost settlement module

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SAP RE-FX Consultant

Jun 2019 - Dec 2019 (7 months)

SORIANA Business workflows designed for: Renewal and Notice functionality Contract offer process Approval of credit conditions into the contract Simplification of process flow by setting new functionalities: RE Credit and debit one time posting Rents based on Sales report into periodic posting Designing web services for improve the monthly customer sales report, so speed up the rent-invoicing. Designing RE-FX organizational structure for Workflow processes Configuring rental adjustment base on mixed-rules, renewal rules and end terms

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Management and C/4HANA Consultant, freelancer

ISU Company

Feb 2019 - May 2019 (4 months)

S/4HANA for Customer Management and C/4HANA Consultant, freelancer febrero de 2019 - mayo de 2019 (4 meses) n/a Bogotá, Colombia 2019 Functional design for Utilities processes and the related products/services like service contract, maintenance and repair orders. Designing marketing integration with S4HANA for sales promotion, procurement and FICA for payment plan, also WM and C4HANA integration functional designing.

Consultant, freelancer

IBM

Jul 2018 - Feb 2019 (8 months)

S4HANA for Customer management (CRM as add-on, 1709), Consultant, freelancer julio de 2018 - febrero de 2019 (8 meses) Lima Province, Peru Working on SAP CRM embedded in S/4HANA named officially Customer Management 1.0 , 1709 (Now S4HANA Services ) focus on Services in CATerpillar dealer, please see my article to get a big picture of this solution.

SAP Hybris C4C trainer for NetApp global implementation

Fast Lane

Nov 2017

n/a End-users training for using C4C application in NetApp corp., sales representative and partners around multiple locations: EMEA, APAC and Americas.

SAP CRM for Financial Services, freelance

SAP

Oct 2017 - Dec 2017 (3 months)

Working on issue resolutions in SAP CRM for financial services at BANOBRAS bank, contract managing, FS product and business partners definition

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SAP CRM Services for Heavy Equipment industry (Caterpillar)

Apr 2017 - Oct 2017 (7 months)

SAP CRM Service consultant for designing a business solution for the Heavy Equipment industry (Caterpillar) in Peru. Working over the past months in Ferreyros was great learning, diving into the heavy equipment industry gave a key understanding of the commercials, logistics, and financial business processes. Designing service order process for In-house repair main types of equipment and components in workshops, also Field Service process for equipment repair on customer site, both process based on the standard services cycle as request order, in-house repair order, diagnosis, quotation and service order confirmation stages. Functional and technical understanding of the SAP CRM and S4HANA integration through: Controlling and CRM Service Orde

SAP CRM IS-U Consultant, freelance

Ayesa

Oct 2016 - Apr 2017 (7 months)

SAP CRM IS-Utility EHP7.3 for DELSUR SAP CRM IS Utilities experience by customizing and improving SAP CRM master data replication through CRM Middleware. Initial download optimization by setting up features for improve data and transactional objects synchronization. Utility general background knowledge in SAP CRM and SAP IS-U for master data replication, contract (ECRMREPL), business agreement, business partner and technical objects like POD, Connection Object and Installation (ibase). General knowledge in the utility process for energy, move-in and move-out processes, and integration with modules such CS/PM and FICA. CRM contract management processes and WebIC integration by different business roles. Process integration for New Connection,

SAP RE-FX Consultant, Telcom corp. Rollout

Indra

diciembre de 2017 - diciembre de 2017 (1 mes) Medellin SAP RE-FX business blueprint for TIGO-UNE telecom rollout for implementing Lease in, sales based contracts, rental object and accounting integration. Lease-In contract valuation analysis for IFRS16 rules on current RE solution and built up IFRS16 demo on cloud.

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Hybris commerce functional Analyst (elearning)

Efrain antonio pacheco

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