Yvette Phaire

Product Support Representative I

FIS

Jun 2020 - Current (6 years 3 months)

Hired as Data Entry Keyer to process return checks from customers. August 2020- Promoted to Product Support Representative I Receive payments assign control numbers, input the information on the spreadsheet, computing (account receivable) Post payments, adjustments, invoices and credit memos. Review Error Reports A high degree of accuracy and attention to detail Back office

Customer Service Representative III

Bank of America

Dec 2019 - Jun 2020 (7 months)

Customer Service Representative

Aetna, a CVS Health Company

Oct 2017 - Feb 2019 (1 year 5 months)

• Respond to phone inquiries about health claims, benefits, and policies. • Ability to answer enrollment, and eligibility questions for traditional products. • Protects member privacy and confidentiality by HIPPA regulations.

Client Technical Support

Hhaexchange

Aug 2016 - Oct 2017 (1 year 3 months)

• Diagnose, troubleshoot and resolve customer issues by phone, live chat or email to ensure the highest quality of service for our internal and external clients • Review and follow up with internal tickets, task, and special projects as assigned by management • Answer incoming calls, messages, and emails from members requiring technical support and customer service • File tickets for each call with accurate information, escalating as needed

Customer Service Representative III

Bank of America

Jan 2016 - Mar 2016 (3 months)

Provide service support for Merrill Lynch Wealth Management service features through inbound calls from Advisory, MEAC and MESD clients regarding technical matters. • Support clients utilizing the Working Capital Management Account (WCMA) and Business Investor Account (BIA) and other Merrill Lynch card-related products. • Solve problems and investigate/resolve a wide variety of issues and requests, including gathering additional information, setting expectations and working with other organizations to fulfill requests. • Assist with account balances, holdings, activity inquiries, fund transfers, login issues, password resets, navigation, and other functionality or troubleshooting. Show less

Customer Contact Representative

Carrington Mortgage Services, LLC

Jun 2015 - Sep 2015 (4 months)

Make outbound calls to potential customers and provide information regarding services. • Transfer leads to Loan Officers to process purchases or refinance their homes. • Customer Service – Assisting with any customer inquiries or issues. • Handle inbound calls and produce new leads.

Member/Provider Service Rep

AmeriHealth Caritas

Nov 2014 - Jun 2015 (8 months)

Provide information to members and (PCP) Primary Care Provider. Benefits, claims, update members information, and. change PCP. Systems use: EXP, IAD and Streamline

Bilingual Customer Service Inquiry Support Representative III

PNC

Jan 2012 - Oct 2014 (2 years 10 months)

March 2013 - Present Customer Service Inquiry Support Representative III * Process faxes for different departments *Order entry *Investor service - requesting reversal for misapplied payments *Insurance - requesting rush payments, update policy information, and research *Mail out documents to customers January 2012 - March 2013 Customer Service Representative III *Inbound call center *Ability to identify and resolve problems *Strong telephone and interpersonal skills *Order entry *Good problem solving and negotiation skills *Process payments *Knowledge of Director - LPS *Knowledge of Catch phone system *Knowledge Rightfax Show less

Bilingual Customer Sales Representative

Seven Up Bottling company

Jan 2009 - Dec 2010 (2 years)

*Outbound call center *Follow up on orders, request and services *Take and process orders *Process merchandise returns *Cross selling *Provide information on status, lead time, product availability, pricing and billing

Utility Customer Service Representative I

City of Deltona, FL

Apr 2004 - Nov 2006 (2 years 8 months)

*Inbound call center *Update customer accounts *Process payments *Billing issues *Order entry *Setup new service order accounts *Prepare service order for field technician

Customer Service Representative II/Data Entry

Dixon Ticonderoga Company

Aug 2000 - Sep 2002 (2 years 2 months)

*Inbound call center *Provide information on status, lead time, product availability, pricing and billing *Setup new customer accounts

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Data Entry/ Customer Service Representative

Office Depot-Business Service Division

Sep 1996 - Jul 2000 (3 years 11 months)

*Inbound call center *Order entry via fax and phone orders *Provide information on status, lead time, product availability, pricing and billing

Truck Driver and Administrative Clerk

US ARMY

Dec 1986 - Dec 1994 (8 years 1 month)

*Honorable Discharge My experience as a Truck Driver for my unit on Drill weekends would be to transport Soldiers to and from the training site and also would drive High Ranker Officers. And after Hurricane Hugo impacted the United State Virgin Islands in 1989. Cross-trained as a dispatcher and Supply Assistant. Dispatched vehicles to Soldiers, make sure maintained records was adequately filled out, report any damage or repairs to the vehicles and also give training classes on the vehicles and logs. Would assist the Supply Sergeant with parts and inventory. Cross-trained and acquire knowledge as an Administrative Clerk. Prepared records and files are pertinent to military matters Show less

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