Vice President & Managing Director, Europe
Infusion
Jul 2010 - May 2013 (2 years 11 months)
Oversee all aspects of running our European businesses, including sales, marketing, operations, delivery, HR, and recruiting. Work with our global teams (operations, delivery, HR) to ensure local and global initiatives are running well in the regions. Implement strategic road-maps across all business units and ensure consistent and stable growth. Key results: reduced staff turnover by 50%, restructured sales in non-capital markets to support a 250% growth within 18 months, landed four tier 1 accounts within 12 months (+1M each), created a sales / delivery partnership model that introduced Client Executive role and broke down silos, supported the development of the European Delivery Centres, and closed business across four separate count