Sandra Cifuentes

Sandra Cifuentes

About

Detail

#CustomerSuccessLeader, #SalesforceAdmin, #Marketing, #B2B, #B2C
San Jose, California, United States

Contact Sandra regarding: 
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Full-time jobs

Timeline


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school
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Résumé


Jobs verified_user 0% verified
  • Fonda
    Director of Customer Success
    Fonda
    Feb 2024 - Current (1 year 8 months)
    • Led cross-functional teams to ensure successful project delivery and exceptional client outcomes. • Implemented project management strategies to enhance client retention, identify upsell opportunities, and integrate cross-functional collaboration. • Monitored and analyzed project performance metrics, including growth, resource allocation, and client satisfaction (CSAT and NPS). • Developed and executed transformation programs that improved project outcomes, strengthened stakeholder relationships, and increased overall satisfaction.
  • Fonda
    Leader of customer success
    Fonda
    Dec 2022 - Current (2 years 10 months)
    • Lead the customer success team. • Advise clients on creating cost-effective marketing campaigns. • Act as point of contact for complaints and escalate issues as appropriate. •Reducing customer churn and improving retention rates.
  • P
    Customer Success Manager
    Paixao Fruit
    Apr 2021 - Nov 2021 (8 months)
    • Experience in planning and implementing sales strategies • Planning of strategies for sales growth •Develop cross-selling and upselling strategies.
  • L
    Customer Success Specialist
    Lahaus
    Oct 2020 - Feb 2021 (5 months)
    •Providing Consultative Advice •Achieve Highly Satisfied Customers •Maintenance of churn > 2%.
  • MetLife
    consultant
    MetLife
    Jan 2020 - Oct 2020 (10 months)
    • Develop personalised virtual and face-to-face counselling services • Carrying out a needs assessment • Planning of personalised consultancy • Maintenance of churn > 2%. •Cross selling- Upselling
  • G
    Consultant
    Government institutions
    Jul 2012 - Jan 2020 (7 years 7 months)
    • Subred Integrada de Servicios de Salud Centro Oriente (Apr 2019 - Jan 2020) Identified children linked to child labor and developed support processes for job separation: Created and implemented programs to assist children and their families in transitioning away from child labor. • Colsubsidio (May 2018 - Nov 2018) Developed support and training processes for families: Led strategies to engage families in the educational process of young children and coordinated with public and private entities involved in early childhood care. • Subred Integrada de Servicios de Salud Centro Oriente (Apr 2017 - Dec 2017) Designed and conducted educational workshops for pregnant and nursing women: Achieved 100% participation through the development and e
Education verified_user 0% verified
  • T
    Salesforce
    Trailhead By Salesforce
    Mar 2023 - Current (2 years 7 months)
  • U
    Especialista en Gerencia, Gerencia
    Universidad Jorge Tadeo Lozano
    Jan 2014 - Dec 2015 (2 years)
  • U
    Social Work
    Universidad Colegio Mayor de Cundinamarca
    Jan 2007 - Jun 2011 (4 years 6 months)
  • U
    Social worker
    Universidad Colegio Mayor de Cundinamarca
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