Sandra Cifuentes

Sandra Cifuentes

About

Detail

#CustomerSuccessLeader, #SalesforceAdmin, #Marketing, #B2B, #B2C
San Jose, California, United States

Contact Sandra regarding: 
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Full-time jobs

Timeline


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school
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Résumé


Jobs verified_user 0% verified
  • Fonda
    Director of Customer Success
    Fonda
    Feb 2024 - Current (2 years 8 months)
    • Led cross-functional teams to ensure successful project delivery and exceptional client outcomes.
    • Implemented project management strategies to enhance client retention, identify upsell opportunities, and integrate cross-functional collaboration.
    • Monitored and analyzed project performance metrics, including growth, resource allocation, and client satisfaction (CSAT and NPS).
    • Developed and executed transformation programs that improved project outcomes, strengthened stakeholder relationships, and increased overall satisfaction.
  • Fonda
    Leader of customer success
    Fonda
    Dec 2022 - Current (3 years 10 months)
    • Lead the customer success team.
    • Advise clients on creating cost-effective marketing campaigns.
    • Act as point of contact for complaints and escalate issues as appropriate.
    •Reducing customer churn and improving retention rates.
  • P
    Customer Success Manager
    Paixao Fruit
    Apr 2021 - Nov 2021 (8 months)
    • Experience in planning and implementing sales strategies
    • Planning of strategies for sales growth
    •Develop cross-selling and upselling strategies.
  • Lahaus
    Customer Success Specialist
    Lahaus
    Oct 2020 - Feb 2021 (5 months)
    •Providing Consultative Advice
    •Achieve Highly Satisfied Customers
    •Maintenance of churn > 2%.
  • MetLife
    consultant
    MetLife
    Jan 2020 - Oct 2020 (10 months)
    • Develop personalised virtual and face-to-face counselling services
    • Carrying out a needs assessment
    • Planning of personalised consultancy
    • Maintenance of churn > 2%.
    •Cross selling- Upselling
  • G
    Consultant
    Government institutions
    Jul 2012 - Jan 2020 (7 years 7 months)
    • Subred Integrada de Servicios de Salud Centro Oriente (Apr 2019 - Jan 2020)
    Identified children linked to child labor and developed support processes for job separation: Created and implemented programs to assist children and their families in transitioning away from child labor.

    • Colsubsidio (May 2018 - Nov 2018)
    Developed support and training processes for families: Led strategies to engage families in the educational process of young children and coordinated with public and private entities involved in early childhood care.

    • Subred Integrada de Servicios de Salud Centro Oriente (Apr 2017 - Dec 2017)
    Designed and conducted educational workshops for pregnant and nursing women: Achieved 100% particip
Education verified_user 0% verified
  • Trailhead By Salesforce
    Salesforce
    Trailhead By Salesforce
    Mar 2023 - Current (3 years 7 months)
  • Universidad Jorge Tadeo Lozano
    Especialista en Gerencia, Gerencia
    Universidad Jorge Tadeo Lozano
    Jan 2014 - Dec 2015 (2 years)
  • Universidad Colegio Mayor de Cundinamarca
    Social Work
    Universidad Colegio Mayor de Cundinamarca
    Jan 2007 - Jun 2011 (4 years 6 months)
  • Universidad Colegio Mayor de Cundinamarca
    Social worker
    Universidad Colegio Mayor de Cundinamarca
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