Eliana Medina Alvarado

Eliana Medina Alvarado  new_releases

About

Detail

Bilingual Customer Service / Virtual Assistant
Buenos Aires F.D., Argentina
Contact Eliana regarding: 
work
Full-time jobs
Starting at USD800/month
Flexible work
Starting at USD5/hour
person_search
Finding candidates
connect_without_contact
Finding mentors

Timeline

work
Job
school
Education
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Résumé

Jobs verified_user 0% verified
  • Conexio
    Account Executive & Client Sucess Manager
    Conexio
    Jul 2023 - Current (3 years 4 months)
    Conexio is a Silver Adobe Partner specializing in Adobe Experience Manager, Adobe Analytics, and Real-Time CDP. A CXM Agency focused on creating incredible digital experiences for brands worldwide.

    • Overseeing customer account management, including negotiating contracts and agreements.
    • Assist with challenging client requests or issue escalations as needed, building, and maintaining strong, long-lasting customer relationships.
    • Operating as the lead point of contact for all matters specific to client accounts.
    • Liaise with cross-functional internal teams to improve the entire customer experience.
    • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
    •
  • Nexton
    Sales and Partnerships Development
    Nexton
    Feb 2023 - Jun 2023 (5 months)
    Connecting hiring managers from purposeful startups with top candidates from LATAM, while reducing time, effort, and costs in their hiring process.
    4:1 hire ratio 🤯
  • Nexton
    Sales Development Representative
    Nexton
    Jul 2022 - Feb 2023 (8 months)
    Worked alongside other teams to improve the open rate from 6% to 40% and therefore also the reply rate by changing communication strategies.
    Generated the first meetings from outbound for the sales team through cold calling, email, and LinkedIn.
    Generated 3 new clients that closed representing over $120,000 of revenue.

    Lead Generation: Identifying and generating potential customer leads through various channels: phone, email, and social media to introduce the company's products and services, and schedule meetings with the sales team, build a personal outreach strategy.

    Sales Collaboration: Collaborating with sales team members to convert them into paying customers.

    Sales Metrics: Tracking and repo
  • Athyna
    Business Development Representative
    Athyna
    May 2022 - Jun 2022 (2 months)
    Strategic Prospecting: Identify the best potential customers for the company.

    Relationship Building: Building and nurturing relationships with potential customers, including regular communication and personalized outreach to take the clients through the sales cycle.

    Sales Enablement: Collaborating with marketing and sales teams to develop and refine sales messaging.

    Reporting: Tracking and reporting on key performance indicators, including the number of qualified leads generated, conversion rates, and other metrics.

    Manage a full sales cycle, from lead prospecting, define outreach strategy, following up, scheduling and running intro calls, and solving blockers to make sure that the deal got to clo
  • c
    Career Advisor
    cvcheckers
    Jan 2022 - Current (4 years 10 months)
    Ayudo al talento en LATAM a encontrar mejores oportunidades laborales.
    He ayudado a más de 70 personas a conseguir un trabajo mejor al optimizar sus perfiles profesionales.
    -Curriculum Vitae
    -Perfil de LinkedIn
    -Preparación de Entrevistas
    🚀
  • Athyna
    Sales Development Representative
    Athyna
    Oct 2021 - Apr 2022 (7 months)
    Helped in defining the role in the company, onboarding new team members, and creating the SDR guide.
    Helped on implementing tools to optimize the sales process.

    Lead Generation: Identifying and generating potential customer leads through various channels.

    Qualification: Qualifying leads based on criteria such as budget, need, authority, and timing.

    Prospecting: Engaging with prospects through phone, email, and social media to introduce the company's products and services, and schedule meetings with the sales team, build a personal outreach strategy.

    Sales Collaboration: Collaborating with sales team members, and cross-functional teams, to convert them into paying customers.

    Sales
  • Wing
    Sales Escalation Agent & Team Supervisor
    Wing
    May 2021 - Oct 2021 (6 months)
    Issue Resolution: Resolving complex customer issues and inquiries that could not be resolved by regular sales agents.

    Product Knowledge: Maintaining a deeper understanding of the company's products and services, and being able to effectively communicate the features and benefits to customers.

    Sales Collaboration: Collaborating with sales team members, cross-functional teams, and management to resolve customer issues and complaints.

    Escalation Management: Managing a portfolio of escalated customer issues and complaints, ensuring timely resolution and customer satisfaction.

    Issue Tracking: Tracking and reporting on the status of escalated issues and complaints, and identifying trends and patterns.
  • Wing
    Escalation Agent
    Wing
    May 2021 - Current (5 years 6 months)
  • Wing
    Virtual Assistant
    Wing
    Feb 2021 - Current (5 years 9 months)
  • R
    Inside Sales Agent
    Real Estate Assistant
    Feb 2021 - Oct 2021 (9 months)
    Prospecting: Researching and qualifying potential clients to determine their level of interest and buying potential.

    Sales Outreach: Delivering compelling communication to prospects to educate them on our products/services and generate appointments.

    Sales Metrics: Maintaining accurate and timely records of sales activity, customer interactions, and prospect information in CRM software.

    Training and Development: Participating in training and development opportunities to enhance skills and performance.

    CRM management (GoHighLevel, KvCore, BossUpDesk)
  • Wing
    Inbound Sales Agent
    Wing
    Jul 2020 - May 2021 (11 months)
    A top performer in B2C sales 🫱🏻‍🫲🏻

    Sales Targets: Achieving and exceeding sales targets by effectively selling the company's products and services to customers through inbound calls.

    Customer Service: Providing excellent customer service by responding to customer inquiries, resolving issues, and providing product information.

    Product Knowledge: Maintaining a thorough understanding of the company's products and services, and being able to effectively communicate the features and benefits to customers.

    Sales Pitch: Crafting a persuasive sales pitch that highlights the value of the company's products and services, and tailoring it to each customer's unique needs and preferences.

    Closin
  • Wing
    Bilingual Sales Agent
    Wing
    Jul 2020 - May 2021 (11 months)
  • Palacio Duhau Park Hyatt Buenos Aires
    Waitress
    Palacio Duhau Park Hyatt Buenos Aires
    Jun 2019 - Jun 2020 (1 year 1 month)
    Responsible of serving both hotel guests and walk-in customers while
    following the proper standards and protocols stablished in this 5 star hotel.
  • Palacio Duhau Park Hyatt Buenos Aires
    Customer Service - Head Waitress
    Palacio Duhau Park Hyatt Buenos Aires
    Jun 2019 - Jun 2020 (1 year 1 month)
    Customer Service: Providing attentive, courteous, and professional service to guests throughout their experience.

    Order Management: Taking guests' orders accurately and promptly, ensuring that all orders are delivered on time, and meeting guests' expectations.

    Quality Control: Maintaining the quality of food and beverage service by ensuring the presentation and taste of dishes, the quality of table settings and decor, and the cleanliness and functionality of the equipment.

    Teamwork: Working collaboratively with the kitchen staff and other front-of-house staff to ensure the smooth and efficient operation of the restaurant.

    Communication: Communicating effectively with other staff to ensure that ord
  • Shell
    Team Manager
    Shell
    Sep 2016 - May 2019 (2 years 9 months)
    Team Management: Training, managing, shift scheduling, and motivating a team of 10 people which includes customer service representatives, and cashiers to ensure smooth day-to-day operations and efficient customer service.

    Operations Management: Supervising the day-to-day operations, including managing inventory levels, ordering fuel, and maintaining equipment and facilities to ensure safe, efficient, and profitable operation.

    Financial Management: Ensuring the financial success of the gas station by monitoring sales and expenses, developing and implementing strategies to increase revenue and reduce costs, and maintaining accurate records of all financial transactions.

    Customer Service: Ensuring that all cus
  • Shell
    Team Supervisor
    Shell
    Sep 2016 - May 2019 (2 years 9 months)
    Responsible of the staff training, supervision and payroll updates.
    Health & safety controls.
    Maintain the proper stock of merchandising and fuels.
    Handling of complaints and providing resolution for the customers / suppliers.
    Control of cash, credit, debit cards transactions after every shift.
    Management of internal and external audits.
  • Shell
    Customer Service Staff
    Shell
    Sep 2014 - Sep 2016 (2 years 1 month)
    Customer service representative and cashier.
  • Shell
    Customer Service Representative
    Shell
    Sep 2014 - Sep 2016 (2 years 1 month)
    • Respond to customer inquiries and provide accurate information.
    • Process customer orders, including cash and credit card transactions.
    • Manage returns and exchanges, and handle customer complaints and issues.
    • Maintain up-to-date knowledge of company products and services, promotions.
    • Keep the store organized, including stocking shelves and organizing displays.
    • Ensure compliance with all store policies and procedures.
Education verified_user 25% verified
  • UADE
    Bachelor Hotel/Motel Administration/Management verified_user Verified experience
    UADE
    Mar 2015 - Dec 2019 (4 years 10 months)
  • UADE Business School
    Bachelor, Tourism and Hotel Management
    UADE Business School
    Jan 2015 - Dec 2019 (5 years)
Awards verified_user 0% verified
  • W
    Top Performer Sales Agent
    Wing Alpha
    Sep 2021
    During a few months, I was awarded as the Top Performer Sales Agent of the team.
    -Receiving a high volume of inbound calls and managing through probing questions to close the higher amount of closed sales for the team.
    -Selling device plans, basic and smartphone devices.
    -BPO: generating invoices, charging clients
    -Offering basic support prior to transferring them to the proper department.
  • Shell
    Top 10 Best Performing Teams.
    Shell
    Nov 2017
    With the team we achieved to become the 3rd out of 45 participating due to a combination of different factors considered:
    - Serving the Mystery Shopper following the stablished protocols.
    - Achieved the Sales KPI's.
    - Managed successfully the internal and external Audits.
    - High levels of Customer Satisfaction on the NPS survey.