D
Dario Lato
About
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Head of Customer Support
Argentina
Résumé
Jobs
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Head of Customer SupportTradeifyMar 2025 - Current (1 year 6 months)Global Team & Process Leadership - Manage a distributed support team spanning multiple time zones to provide continuous coverage for traders globally - Design and optimize scheduling systems ensuring seamless 24/7 support availability aligned with global trading sessions - Built comprehensive investigation methodologies and training materials for support team - Established policy framework governing accommodations, compensations, and escalation criteria - Developed quality standards ensuring consistent policy application across all account types - Created documentation systems for common issue patterns and resolution workflows Platform & Product Expertise - Maintain expert-level knowledge across Tradovate, ProjectX, NinjaTrader, and Trad- MSAP MM ConsultantMy Spot ConsultingMar 2018 - Feb 2025 (7 years)Customer: Danone Waters Industry: Bottled Waters Description: SAP MM Analyst - Corrective / evolutive maintenance. Interfaces with WMS- Business scenarios improvements (Subcontracting and OTC related processes) - Create Functional Spec - Integration - End user and Key user training - EHP8 SAP Upgrade Testing - Role: MM Analyst on site. Responsibilities/ Deliverables: New customization requests and resolving day-to-day functional issues. User training. Create User Guides and Documentation for client Database.
- SAP MM ConsultantProKarma ArgentinaNov 2016 - Mar 2018 (1 year 5 months)Customer: ABB Argentina Industry: Industrial Automation and Power Grids. Description: SAP MM Analyst - Corrective / evolutive maintenance (Specially for Release Strategies and workflow) - Business scenario's improvements - Create Functional Spec - Integration - End user and key user training. Role: MM Analyst on site. Responsibilities/ Deliverables: Customization requests and resolving day-to-day functional issues.
- SAP MM/SD ConsultantPROCESS TECHNOLOGIESMar 2016 - Oct 2016 (8 months)Maintenance & Support Responsible for solving the day-to-day functional issues and customization requests within of SAP for logistics modules, specially on MM and SD. Development of test scripts, test conditions, input test data, and expected results for user acceptance tests. Client: Celomat / Interpack: -Development of custom reports -Consignment process -Subcontracting process -Vendor Evaluation Client: Aguas Cordobesas -Development of custom reports -Smartforms Client: GyP -Advance invoice Payment through Purchase Order
- SAP MM ConsultantAtosJun 2014 - Mar 2016 (1 year 10 months)• Project Renault Chile (Implementation). -Involved in Business Requirement gathering with the client core team members for MM and SD modules. -Created Business Blueprint document based on the discussions with client core team members. -Involved in the configuration of the Business Process of the client, Configuration of purchasing and sells and distribution organizational structures, document types, pricing procedure, output messages, custom development required for business for purchasing and sells and FICO integration. Key user Training, Migration, Cut Over, Post implementation support. • Project YPF: Requirement analysis and new functionalities development. Responsible for new requirements and User Requirements Specifications. -Responsi
- SAP MM/SD ConsultantAccentureJan 2012 - May 2014 (2 years 5 months)• Project: Caterpillar CBS (Common Business System) Responsible for SAP Support from Argentina Delivery Center. Support to Key Business User from Mexico, USA, Thailand, China and India on different SAP modules, specially MM, SD, WM and PP. Key reference for the management processes to resolve issues. • Project: Sotreq S.A (Caterpillar) Maintenance & Support Responsible for solving the day-to-day functional issues and customization requests within of SAP logistic areas, specially on MM and SD modules. Requirement analysis and solution proposals Performing analysis of business processes and identification of improvement opportunities. Testing and functional documentation, providing assistance and training to final users and key business u
Education
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- Ingeniería en InformáticaUniversidad Nacional de La Matanza
Projects (professional or personal)
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- CCaterpillar CBS (Common Business System)Jan 2013 - Current (13 years 8 months)Responsible for SAP Support from Argentina Delivery Center. Support to Key Business User from Mexico, USA, Thailand, China and India on different SAP modules, specially MM, WM and PP. Key reference for the management processes to resolve issues. Weekly meetings with Accenture China Delivery Center team and Caterpillar Mexico client.
- SSotreq S.A (Brasil) / Finning Argentina & UKSep 2011 - Current (15 years)Maintenance & Support Responsible for solving the day-to-day functional issues and customization requests within of SAP logistic areas, specially on MM and SD modules. Requirement analysis and solution proposals Performing analysis of business processes and identification of improvement opportunities. Testing and functional documentation, providing assistance and training to final users and key business users as well. Development of test scripts, test conditions, input test data, and expected results for user acceptance tests.