Edward Mendoza González

Edward Mendoza González

About

Detail

Customer service representative at Bold.CO
Medellín, Antioquia, Colombia
Contact Edward regarding: 
work
Full-time jobs
Starting at USD3k/year

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Bold.co
    Customer service representative
    Bold.co
    Feb 2023 - Current (3 years 6 months)
    - Successfully manage customer retention efforts by engaging with clients in the US seeking to cancel services or requiring assistance in resume creation. - Utilize effective communication and problem-solving skills to address customer concerns, enhance satisfaction, and foster brand loyalty.
  • Fusion BPO Services
    Customer service agent
    Fusion BPO Services
    Oct 2021 - Jul 2022 (10 months)
    - Initiated contact with customers in the United States to gauge their interest in obtaining free quotes for house remodeling projects. - Demonstrated exceptional interpersonal skills to establish rapport and facilitate productive conversations, resulting in increased customer engagement.
  • Solvo Global
    Customer sales support manager
    Solvo Global
    Nov 2020 - May 2021 (7 months)
    - Played a pivotal role in assisting customers in the United States and Canada with reservation requests and cancellations, showcasing a deep understanding of their needs and preferences. - Effectively managed customer interactions, contributing to the optimization of sales processes and the achievement of organizational objectives.
Education verified_user 0% verified
  • F
    Bachillerato / Educación Media
    Ferrini Institute
    Jan 2022 - Dec 2022 (1 year)
  • F
    Educación Básica Primaria
    Fleetwood high school
    Jun 2014 - Aug 2016 (2 years 3 months)
Projects (professional or personal) verified_user 0% verified
  • S
    Save sales