Edwin Versola

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Executive Assistant/Queue Manager

ClearPath Technology

Nov 2023 - Oct 2024 (1 year)

Email Management. Procurement and Inventory. Process Invoicing through Quickbooks and Connect Wise. Onboarding/Offboarding Clients and Internal Employees. Calendar Management. Manage Daily Huddle schedule and Meetings. Write Minutes of Meeting. Processing Sending out Devices through UPS. Dispatch and Triage MSP Support Tickets. Make Inbound and Outbound Calls.

Operations Support Associate

NuBrakes

Jul 2022 - Oct 2023 (1 year 4 months)

Process Invoicing. Answer inbound calls, texts, and emails from NuBrakes customers to help resolve issues, questions and requests. Answer inbound calls and texts from NuBrakes technicians to help resolve issues, questions, and requests. Assist in the day-to-day operations of the business.

Executive Assistant to the CEO

RSI Security

Feb 2020 - Jun 2022 (2 years 5 months)

As the Executive Assistant to the CEO, I efficiently managed and responded to emails, ensuring timely communication and prioritization of tasks. I coordinated the CEO's calendar bookings and arranged travel logistics for clients, optimizing scheduling to enhance productivity. Additionally, I collaborated with the Sales Department to follow up on successful leads using Salesforce, facilitating seamless communication and tracking of opportunities. I checked and followed up on assigned projects with internal employees through ASANA and Front, ensuring that all tasks were on track and deadlines were met. My role also involved conducting product research and communicating with various departments to strategize and develop comprehensive plans. Fu

A

Assistant Program Coordinator

Jun 2019 - Jun 2021 (2 years 1 month)

Facilitates learning with students Manage Students' Profile in the Database. Communicate with Students parents and guardians for students' performance. 1-1 Math Tutorial for Middle – College students.

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SHS/JHS Math Teacher

Corpus Christi Parochial School of Iligan

Jun 2018 - Jun 2019 (1 year 1 month)

Facilitate effective teaching-learning process. Engaged student in Mathematics through various activities.

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Program Ready Trainer

Firstsource Solutions Ltd.

Jul 2017 - Jun 2018 (1 year)

As a Program Ready Trainer, I facilitated learning in actual classroom settings, creating and managing curriculum to ensure effective knowledge transfer. I collaborated with stakeholders to achieve dynamic teaching-learning outcomes, which earned me the recognition of Best Colleague of the Year. My role involved not only classroom management and training delivery but also scheduling and workflow management to optimize the learning experience. In addition, my understanding of Operations Management significantly enhanced my training approach, as both roles emphasize efficiency, standardization, quality control, and continuous improvement of processes and people. By aligning training materials with operational KPIs, SOPs, and service-level a

Subject Matter Expert and Escalations Manager

Convergys

Jun 2016 - Apr 2017 (11 months)

Manage inbound and outbound calls Support agents' inquiries/concerns. Received escalated calls and issues. Received the Top Agent of the Year award for 3 quarters.

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