Edwin Serrano

Enrollment Specialist/Appointment Setter (High end ticket sales).

Hesel Media

Jul 2023 - Mar 2025 (1 year 9 months)

As a high end Closer in a full-stack agency within the Real Estate Investing (REI) industry, I excelled in qualifying leads daily, consistently . My role involved not only managing appointments but also leveraging my communicative competence to build strong client relationships and effectively convert leads into sales. Additionally, my experience in logistics sales, while not directly related, has enhanced my understanding of high-end closing techniques, allowing me to navigate complex sales scenarios with ease. This background has contributed to my ability to prioritize workloads efficiently and drive inbound sales, ensuring that I meet and exceed performance targets in a competitive environment.

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Appointment Setter/Account Manager/Director Of Customer Support/Recruiter

Gallery Companyhttpswwwgallerycompanycom

May 2021 - Jun 2023 (2 years 2 months)

As an Appointment Setter/Account Manager/Director of Customer Support/Recruiter, I was responsible for setting up appointments for both residential and commercial carpet cleaning needs, ensuring a seamless experience for clients. My role involved providing quotes, managing repairs, and addressing collections on overdue invoices, all while prioritizing customer service concerns. Additionally, I leveraged my experience in logistics sales to enhance my understanding of client needs and improve service delivery. In my capacity as Director of Customer Support, I focused on bringing in new clients for various accounts in the BPP industry, which strengthened my skills in customer relationship management (CRM) and lead conversion, ultimately contri

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Logistics Coordinator

Lean Staffing Solutions

Jan 2020 - Apr 2021 (1 year 4 months)

As a Logistics Coordinator, I was responsible for coordinating transportation providers to ensure the prompt and proper movement of shipments. This involved responding to customer inquiries and referring clients to the appropriate channels, while also reviewing purchase orders and shipping documents to ensure accuracy. I made special shipping arrangements as necessary and tracked and resolved shipping errors to maintain operational efficiency. Additionally, I prepared bills and invoices, managed distribution and shipment budgets, and ensured that the quality of all services provided met the required standards. I developed processes that enhanced the efficiency and organization of the supply chain. Furthermore, my experience in inbound sales

Business Development Representative

CloudTask

Jan 2018 - Dec 2019 (2 years)

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Senior Business Developer

Data Ladder LLC

Oct 2016 - Nov 2017 (1 year 2 months)

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Edwin Serrano