Edwin Iraheta

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Intake Specialist

Sina Rez Law

Oct 2023 - Jun 2025 (1 year 9 months)

As an Intake Specialist, I served as the first point of contact for leads seeking legal assistance through various communication channels, ensuring a welcoming and informative experience without the need for cold calling, as all leads had expressed interest in our services. I maintained accurate and organized records of all client interactions, case details, and related documents, inputting data into case management systems such as Zoho and Filevine for easy access and retrieval. My responsibilities included completing activities and updating details in the CRM system, facilitating internal signatures for retainer agreements, and working efficiently and collaboratively with the assigned Case Manager. While legal research is not a primary fo

Intake Specialist

Alonso & Alonso Attorneys at Law, PLLC

Sep 2021 - Oct 2023 (2 years 2 months)

Intake Specialist Collecting Information and documentation required to start the process with new clients. Follow up on scheduled meetings Providing updated information to the clients in a timely manner Reviewing applications for Work permit, Family sponsorships, Renewal of Work Permits Assistance on filling applications. Prequalifications for cases: VAWA, VISA U, VISA T, ADJUSTMENT OF STATUS, ASYLUM, MEDICAL DEFERRED ACTIO (MDA).

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Sales Agent

The Office Gurus | Direct Energy, Texas

Mar 2017 - Sep 2021 (4 years 7 months)

Outbound and inbound phone calls to facilitate energy service renewals for existing customers. Successfully closed sales for home security systems. Addressed customer queries, provided information, and closed sales opportunities during inbound/outbound calls. Implemented retention strategies to reduce customer churn and increase loyalty.

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Insurance Claim Customer Service

Sykes Enterprise | Guardian Insurance | Dental

Jan 2015 - Mar 2017 (2 years 3 months)

Provided dental insurance quotes and explained coverage options to clients. Assisted customers with claims processing, ensuring accuracy and timely resolution. Addressed policy inquiries, benefits, and eligibility concerns with professionalism. Maintained and updated customer records in compliance with company policies. Delivered excellent customer service, resolving issues efficiently and improving client satisfaction.

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Insurance Customer Service

Sykes Enterprise El Salvador | Metlife Dental

Nov 2010 - Jan 2015 (4 years 3 months)

Coverage inquiry, payments, policy changes, quote.

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Painter

Contrada Enterprise

Jul 2003 - Aug 2010 (7 years 2 months)

Painter for Comercial and Residential Clients

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Constructor

CONSTRUCTION INDUSTRY

Jun 2003 - Sep 2010 (7 years 4 months)

As a Constructor, I possessed extensive experience in overseeing and executing construction projects from conception to completion. My responsibilities included managing project timelines, budgets, and resources to ensure successful delivery. I also utilized my expertise in property renovation and sales, which involved identifying potential properties, managing their refurbishment, and ultimately selling them to generate profit. This dual focus allowed me to not only build but also enhance and realize value in real estate assets.

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Tissue Paper Machine Operations

Cartotecnica Centroamericana

Nov 2000 - Jun 2003 (2 years 8 months)

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