Edwin Bonilla

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Customer Support Specialist

Henry Schein One

Jun 2025 - Jun 2026 (1 year 1 month)

• Provided technical and operational account management to dental professionals utilizing Dentrix software. Proactively identify system optimization opportunities to maximize software adoption. • Served as the primary client advocate, taking complete ownership of complex technical issues. Ensure seamless, high-touch communication through resolution. • Managed client workflows to strictly adhere to enterprise SLAs and high-quality performance standards. • Partnered with cross-functional engineering and product teams to advocate for client needs and feature requests.
Account Manager / Customer Success Specialist

PartnerHero

Jul 2020 - Sep 2024 (4 years 3 months)

• Managed a diverse portfolio of key client accounts, serving as the trusted primary advisor. Successfully increased long-term customer retention and satisfaction. • Coordinated end-to-end client onboarding and projects, alignment metrics, and deliverables across internal teams. • Executed strategic business reviews and provided transparent updates to align client goals with company deliverables. • Analyzed account health metrics to identify churn risks and implement proactive retention strategies. • Identified upsell opportunities and process improvements to continuously elevate the overall client experience. • Balanced multiple accounts and priorities simultaneously in a fast-paced, client-facing environment.
Trade Marketing Intern

Cargill

Feb 2020 - May 2020 (4 months)

• Supported the planning and execution of trade marketing initiatives and promotional activities. • Conducted market and competitor research to support marketing strategy decisions. • Assisted in the creation of promotional materials and basic digital content. • Coordinated with vendors and internal teams to ensure timely delivery of marketing assets.

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