Customer service representative
Nordstrom
Oct 2019 - Oct 2020 (1 year 1 month)
- Assisted with placement of orders, refunds, or exchanges.
- Resolved customer complaints via phone, email, mail, or social media.
- Used telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Canceled or upgraded accounts.