Edwin Abenheimer

Edwin Abenheimer

About

Detail

Customer service specialist
Las Palmas de Gran Canaria, Canary Islands, Spain

Contact Edwin regarding: 
work
Full-time jobs
Starting at EUR25k/year ~USD27.9k/year

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Capital on Tap
    Senior customer support representative
    Capital on Tap
    Mar 2025 - Mar 2026 (1 year 1 month)
    • Promoted to a senior role within 9 months at a leading fintech
    company, becoming the fastest employee to reach this level.
    • Took on additional responsibilities, regularly supporting leadership and
    guiding team members when required.
    • Delivered high-quality customer support to UK and US clients,
    maintaining strong communication and professionalism.
    Partnered with the sales team to identify cross-selling and upselling
    opportunities, contributing to revenue growth.
    • Analysed recurring customer queries and supported process
    improvements, while continuously expanding knowledge of financial
    products and the fintech sector.
  • V
    Group General Manager
    Vintage Tea and Coffee Co Ltd
    Oct 2011 - Mar 2025 (13 years 6 months)
    • Directed operations, financial performance, and service quality across
    six hospitality sites with a workforce of 180 employees.
    • Spearheaded expansion from one site to six across the South West ok
    the UK, driving business growth and market presence.
    • Oversaw strategic planning, customer relations, marketing, and human
    resources to ensure organizational success.
    • Developed and applied new skills to adapt to company growth,
    demonstrating flexibility and commitment to professional
    development.
  • Cardiff Council
    Youth worker
    Cardiff Council
    Feb 2009 - Jul 2010 (1 year 6 months)
    • Designed and delivered creative outreach workshops engaging young
    people in their own environments.
    • Strengthened community cohesion by coordinating and facilitating
    local youth and community events.
    • Monitored and evaluated programme outcomes, adapting approaches
    to improve engagement and maximise impact.
    • Promoted safeguarding, inclusion, and positive development through
    responsive youth work practice.
Education verified_user 0% verified
  • T
    TEFL Diploma
    TEFL.org
    Jan 2025 - Oct 2025 (10 months)
    200 hours- Level 5
  • Cardiff Metropolitan University
    BA (Hons) Degree: Youth & Community Education
    Cardiff Metropolitan University
    Sep 2011 - Jul 2014 (2 years 11 months)
    First Degree Honours
  • Cardiff Metropolitan University
    Foundation Degree: Social Studies
    Cardiff Metropolitan University
    Sep 2010 - Jul 2011 (11 months)