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Edward Garcia

About

Detail

Province of Pampanga, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • V
    Virtual Assistant - SD Refrigeration Software and Technical Support
    Jan 2025 - Current (1 year 10 months)
    Managing multiple alarms at the same time for Freezer, Refrigeration, Compressor via system Reporting data analytics base from the Codes and Software malfunctions Excel and Google sheet reports to clients for WO process using Service Fusion, Connect +, KE2 Smart alarm Contacting store owner / Clients of SD refrigeration for real time service or Alarm need attention immediately Direct communication with CEO for Site visit and technician
  • SupportNinja
    Technical Account VA / Service Delivery Team Manager
    SupportNinja
    Oct 2023 - Jun 2025 (1 year 9 months)
    Manage 3 accounts: Paytronix (Technical POS Support) and SI Tickets Inc. (Customer Service & Ticketing) UpKeep (System and POS provider) Lead configuration, implementation, and integration processes for client requests. Conduct regular coaching sessions and performance reviews for team members. Handle client communications, including business reviews and service feedback. Identify training needs and ensure operational excellence across 3 accounts. Engagement Leader across multiple account and company wide Hiring Manager interviews for any open position and Training Process
  • Concentrix
    Team Manager - Operation Manager Trainee
    Concentrix
    Jul 2020 - Sep 2023 (3 years 3 months)
    Led a team for Amazon.com Customer Service (Retail and Technical Accounts). Led the whole program for GCash (Local Financial Account) Resolved escalated customer issues and provided strategic support to senior management. Conducted recruitment, onboarding, training, and performance evaluations. Improved employee morale and created development plans for team members. Ensured regulatory compliance and conducted internal audits. Process a client business revies (weekly, monthly and quarterly)
  • Sutherland Global Services
    Agent to Subject Matter Expert (Amazon Account)
    Sutherland Global Services
    Jun 2017 - Jul 2020 (3 years 2 months)
    Managed inbound and outbound customer interactions in retail and tech support. Provided call monitoring, feedback, and support to team members. Delivered exceptional customer care with a professional and empathetic approach.
Education verified_user 0% verified
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    Technical Drafting
    Angeles City National Trade School
    Jan 2011 - Jan 2015 (4 years 1 month)