Edward Bai

Senior Software Engineer

Quora

Jan 2023 - Current (3 years 8 months)

Built and scaled Poe's multi-model AI application platform enabling creators and users to interact with diverse conversational systems.Architected React.js interface for creator tools using TypeScript and HTML/CSS, increasing feature adoption by 35%.Designed Node.js services processing millions of daily prompts through REST APIs and Redis caching layers.Implemented JavaScript streaming UI improving response rendering latency from 900ms to under 250ms.Built developer APIs enabling external bots integration, expanding ecosystem partners from 5 to 40.Delivered internal troubleshooting tools supporting technical customer support teams, reducing resolution time by 28%.Scaled PostgreSQL-backed data pipelines managing billions of chat records whil

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Senior Software Engineer

Zoom Video Communications

Jan 2020 - Dec 2022 (3 years)

Led development of large-scale collaborative whiteboard capabilities enabling synchronized editing across distributed meeting participants.Implemented real-time canvas rendering in React.js improving collaborative drawing responsiveness by 40%.Built Python synchronization services handling 2M+ collaborative edits daily through WebSocket infrastructure.Designed scalable data storage using DynamoDB improving session recovery reliability during network interruptions.Partnered with enterprise support teams diagnosing production incidents and resolving client integration issues.Defined project architecture and coordinated feature planning across product managers and design teams.

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Software Engineer

Zoom Video Communications

Apr 2017 - Dec 2019 (2 years 9 months)

Contributed to early Zoom collaboration features focused on web meeting integrations and browser-based productivity tools.Developed interactive meeting UI components using JavaScript and CSS improving participant engagement metrics by 22%.Implemented backend services in Python exposing REST endpoints powering scheduling and session management.Maintained internal troubleshooting dashboard supporting customer support engineers handling thousands of monthly tickets.Optimized SQL queries reducing reporting dashboard load times from seconds to sub-second responses.

Software Development Engineer

Amazon Web Services (AWS)

Jan 2014 - Mar 2017 (3 years 3 months)

Worked on AWS CloudWatch observability infrastructure supporting metrics ingestion, monitoring dashboards, and alarms for global cloud workloads.Developed distributed monitoring services in Java processing billions of telemetry events daily across AWS regions.Built internal web console modules using JavaScript, HTML, and CSS enabling faster metric exploration.Implemented Python automation improving operational deployment workflows and reducing release errors by 30%.Designed DynamoDB schemas supporting high-volume metrics ingestion with predictable latency at massive scale.Built diagnostic utilities supporting technical customer support teams investigating monitoring anomalies.Optimized alarm evaluation pipeline reducing alert processing lat

Software Engineering Intern

Amazon Web Services (AWS)

May 2012 - Aug 2012 (4 months)

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