Eduardo Segura

Security Architect. Senior

Akamai Technologies

Mar 2021 - Current (5 years 4 months)

• Led the integration of Akamai's advanced security products (App & API Protector, Bot Manager Premier, Client-Side Protection & Compliance, Account Protector) for new and existing customers, ensuring seamless deployment and optimal performance through deep technical expertise. • Participated in the initial cohort training for Neosec and completed comprehensive training for API security (formerly Noname Security), significantly enhancing expertise in advanced API threat mitigation strategies. • Provided ongoing support to high-profile customers proactively maintaining and optimizing the security posture of their sensitive Web services. This included detailed attack traffic data analysis, precise false positive analysis, and acting as a S

Security Architect II

Akamai Technologies

Jan 2019 - Jan 2021 (2 years 1 month)

Technical Support Engineer.

Akamai Technologies

Oct 2015 - Jan 2019 (3 years 4 months)

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Technical Support Engineer. Associate

Mar 2015 - Mar 2016 (1 year 1 month)

• Resolved and troubleshoot highly technical, complex issues related to a wide range of Akamai Web solutions (Ion, Dynamic Site Accelerator, Enhance DNS, Global Traffic Management, App & API security, Cloudlets, NetStorage), restoring critical service functionality. • Collaborated closely with customers and internal Akamai resources to swiftly mitigate, resolve, and prevent product and platform issues, minimizing downtime and impact. • Delivered proactive support for multiple Paid Support accounts, including monitoring traffic Alerts, conducting traffic checks, performing in-depth case analysis, and providing strategic recommendations to enhance system stability. • Served as the primary technical support contact for multiple Akamai acco

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Technical Support Engineer

Dell Software

Jan 2014 - Oct 2015 (1 year 10 months)

• Provided enterprise technical support for Quest Software's data protection solution, Netvault Backup. • Dealt with diverse technologies including VMWare, Microsoft Exchange and Hyper-V • Troubleshot and resolved customer cases, preventing application issues through maintenance and stabilization on Linux, Windows, and Mac OS environments. • Configured and troubleshot devices such as tape libraries, disk-based drives, and Fiber Channel connections. • Applied, used, and configured protocols like iSCSI, NFS, CIFS, and FC.

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Technical Support Engineer

Quirós Tanzi Foundation

Aug 2012 - Nov 2014 (2 years 4 months)

• Served as support engineer for OLPC (One Laptop per Child) program in Costa Rica. • Performed computer hardware and software troubleshooting and repair. • Responsible for school networking design, implementation, and maintenance. • Managed software installation, patching and management (Fedora, Windows, CentOS, Sugar). • Provided customer service and support at schools. • Administered routers and servers, and managed computer inventory. • Provided training for teachers and students on proper computer usage, care, and useful programs/commands.

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