Eduardo Rodriguez Romero
About
Detail
Project Manager
Mexico
Contact Eduardo regarding:
Flexible work
Starting at
USD15/hour
Résumé
Jobs
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- nIT Governance ManagementnueNov 2021 - Sep 2022 (11 months)
Data Governance and Performance Lead Mexico y LATAMTurner & TownsendJan 2021 - Nov 2021 (11 months)Data Governance and Performance Lead | For the 9th bigger Bank Account in the World | Governance Control and Office implementation in Mexico and LATAM Providing support for over 80 Project Managers, Project Directors, Regional Directors. -Applying Global Bank guidelines to LATMEX projects. Working along with EMEA, NAM, LATAM and APAC regions to allign procedures. -Draft of new processes, update of existing ones and re-engineering and improvement of tasks and processes. - Establishment and planning of tools for project management control; improving data capture, reporting output formats and providing training to internal and external users - Projects review, program and portfolio data; reporting anomalies and suggested mitigations / impr- Project Manager - Data Governance LeadTurner & TownsendJul 2019 - Jan 2021 (1 year 7 months)Data governance lead for Mexico's division.
- Problem Management - Business Intelligence Senior AnalystCompucomMay 2018 - Jun 2019 (1 year 2 months)Data Analysis and Business Intelligence for Problem Management area. Mining to perform Service Delivery focused contract assessments for different types of companies owning Service Desks/ Help Desks/Field Operations support centers to define opportunity areas, process gaps. SLA achievement enhancement, saving money opportunities, shift left and right opportunities among other types of opportunities/solutions for client's and company needs. Tasks: Performing data analysis for a wide variety of contracts (related to IT / Service Desk /Service Delivery areas), Mining information searching for Process Opportunities (Using Celonis), Shift and Simplify Options, Eliminate and Automation Opportunities and presenting Visuals and presentations for Ac
- IT Technical Team LeadCompucomMay 2016 - Apr 2018 (2 years)Key Responsibilities: Interview of new candidates for team job's positions, Design technical assessments, Work with Project Management Managers in U.S. to define goals and SLA requirements, guidelines and actions plan to improve performance for the team. Designing reports using data mining of Productivity/ Time per Task/CTIOS data, etc. Establishment of metrics criteria and performance bonus, Coaching of team players to improve technical skills (Following a structured designed plan), Establishing project goals, deadlines, projects and methodologies using: administrative knowledge (Strategic Thinking, Gantt Diagrams, SWOT analysis, Motivational Theories), analytical/ problem solving knowledge (Designing KPIs for the team, Introducing commonl
- IT Administration Analyst- Field Operations CenterCompucomDec 2015 - May 2016 (6 months)Operations Analyst – FOC Aecom, Compucom 2016 In charge of the training for the new team members (Created training documentation, designing training process and training of the new Administrators). In charge of following-up and providing resolution for escalations from PMO and Client. In charge of all logistic and tech management of the team. Provided full assistance to PMO and the client through all administrative and logistics aspects during the B2B Ticketing migration. Advanced data analysis on Excel reports. Design of a new evaluation process for the team members to improve documentation quality and proper process follow up. Design of a certification project to have team certified on A+ 901 and 902. Project was approved by management an
- IT AdministratorCompucomFeb 2015 - Dec 2015 (11 months)Operations Admin – FOC Aecom, Compucom 2015-2016 Assistance to field technicians : HW issues, OS Imaging processes, Active Directory, SCCM, SW issues, escalation processes. Using following ticketing systems: CA (Aecom ticketing system), Service Now, ClearVision and Clarify. Tech onboarding and off-boarding process assistance. Assistance to Project Management Team requests on matters related to administration processes (dispatching technicians, engaging specific L3 departments, running reports to compare information and escalate unsolved cases) Edition and update of knowledge articles for Aecom Level 2 Team. Participation on PMO and Client meetings to improve internal procedures. Achievements: Update of all FOC Aecom articles related to tech
- Service Desk AssociateCompucomApr 2014 - Dec 2014 (9 months)Service Desk Associate – Allstate Contract, Compucom 2014-2015 Troubleshoot of a wide scope of HW and SW related issues with computer peripherals (computer, monitor, printer, scanner, etc.) and Windows OS (Windows XP, Vista, 7, 8). Support customer applications (Gateway (Citrix based app), Allstate portal (Web-based app), Microsoft Office, Adobe Suite (Flash, Reader, Shockwave)). Basic troubleshooting of Connectivity Issues (Routers (Power Cycle procedure, the configuration of the general security settings), Network card driver issues). Troubleshoot of virus/malware issues using a wide variety of antivirus, and system tools for manual removal of registry entries. Achievements: Being in charge of the KnowIT contract's I migrated more than 20
- IEducational Software DeveloperInstituto Polit'cnico NacionalJul 2012 - Jan 2013 (7 months)Developer of the software "Calculo Diferencial e Integral", which is currently used at ESIQIE (Escuela Superior de Ingeniería Química" of the IPN (Instituto Politecnico Nacional) -2012-2013 I developed an e-learning application using the authoring tool Lectora Inspire from Trivantis. That project included the integration of the multimedia modules and also the programming of the evaluation controls within the software, and finally the design of the visual schemes of the contents. Achievements: At the end of the first school cycle when the sw was implemented, there was a 10% score upgrade at their Final Calculus Test applied at the school, the implementation of the sw also helped the math teachers that use this sw to reduce the time on certai
- CScience (Math, Physics and Chemestry) TeacherCONACIRJan 2005 - Jul 2019 (14 years 7 months)Science and IT Teacher - 2005-2017 Teaching the following subjects: Math, Physics, Chemistry and Computer Algorithms. Developing new educational contents by implementing the use of SW tools.
Education
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- Master en Analítica e Inteligencia de Negocios, Tecnologías de la informaciónUniversidad Tecnológica de MéxicoJan 2019 - Jan 2021 (2 years 1 month)
- Licenciatura, Tecnología de la informaciónUniversidad Tecnológica de MéxicoJan 2015 - Jan 2018 (3 years 1 month)
- Bachelor's degree, InformáticaUniversidad Nacional Autónoma de MéxicoJan 2014 - Jan 2018 (4 years 1 month)
- IBachillerato, Administración/Administrador de sistemas, redes y comunicaciones LAN/WANInstituto Polit'cnico NacionalJan 2000 - Jan 2004 (4 years 1 month)