Eduardo Orozco Sales Management, Call Center Strategies & Compliance,

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Sales Manager

Your Machine Diagnostics

May 2025 - Jun 2025 (2 months)

As a Sales Manager, I was responsible for developing and implementing sales strategies that drove revenue growth and enhanced customer satisfaction. I led a team of sales representatives, providing coaching and support to achieve individual and team targets. Additionally, I utilized Google Workspace tools, including Google Calendar, online spreadsheets, and various file management systems, to effectively track metrics and resources, ensuring streamlined operations and improved communication within the team. This integration of technology facilitated better organization and efficiency in our sales processes, ultimately contributing to our overall success.

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Strategic Organizational & Compliance Manager

Eminent Contact Solutions

Dec 2024 - Mar 2025 (4 months)

As a Strategic Organizational & Compliance Manager, I was responsible for developing and implementing compliance strategies that aligned with organizational goals, ensuring adherence to regulatory requirements. I led cross-functional teams to enhance operational efficiency and foster a culture of compliance throughout the organization. Additionally, I played a pivotal role in the recruitment process, where I assessed candidates and created a streamlined workflow for the recruitment department, ensuring we attracted the best talent for our clients. My experience with interviewing and recruiting management was integral in building a strong team that supported our strategic objectives. Furthermore, I utilized Google Workspace to facilitate col

Project Manager

NEARSTAFF SOLUTIONS

Dec 2023 - Oct 2024 (11 months)

As a Project Manager, I was responsible for overseeing project timelines, budgets, and deliverables to ensure successful completion and client satisfaction. I coordinated with cross-functional teams to align project goals and maintained open communication to address any challenges that arose. Additionally, I utilized my skills in interviewing to gather insights from team members and stakeholders, which informed project direction. I also leveraged Google Workspace to create and structure KPIs, documenting all metrics and developing graphs, files, and folders for effective tracking and reporting purposes. Furthermore, my experience in recruiting management allowed me to identify and onboard the right talent to support project needs, ensuring

Compliance Specialist

NEARSTAFF SOLUTIONS

Oct 2023 - Dec 2023 (3 months)

As a Compliance Specialist, I was responsible for ensuring adherence to regulatory requirements and internal policies, conducting audits, and implementing compliance training programs. My role involved coordinating projects and collaborating with various departments to streamline operational activities and oversee internal processes. Additionally, I utilized CRM systems to manage compliance-related communications, which enhanced our stakeholder engagement. My experience in operations management allowed me to effectively oversee compliance processes, while my interviewing skills were essential in assessing potential compliance risks during the recruitment process. Proficiency in Google Workspace facilitated efficient documentation and report

Customer Service Team Lead

NEARSTAFF SOLUTIONS

Oct 2023 - Nov 2023 (2 months)

As a Customer Service Team Lead, I was responsible for overseeing daily operations, ensuring high-quality service delivery, and mentoring team members to enhance their performance. I implemented training programs that improved customer satisfaction scores and streamlined communication processes within the team. Additionally, I contributed to a temporary project by interviewing candidates for a new client looking to launch a new line of business, which allowed me to leverage my leadership skills in a recruitment context and ensure we built a strong team to support this initiative.

Store Visits Coordinator

Alia Services

Sep 2021 - Jul 2023 (1 year 11 months)

Store Visits Coordinator

Trax Retail

Sep 2021 - Jul 2023 (1 year 11 months)

As a Store Visits Coordinator, I was responsible for overseeing the execution of store visits, ensuring that all tasks were completed according to client specifications. This involved coordinating routes for merchandisers and verifying project details based on geographical locations to optimize efficiency. Additionally, I played a key role in recruiting personnel to fulfill these assignments, ensuring that the right individuals were selected to meet client needs. Throughout this process, I utilized Slack as the primary communication tool to facilitate internal coordination and maintain clear lines of communication among team members. Furthermore, I engaged in CRM activities by working closely with the client and managing their system, which

Store Visit Coordinator

Surveycom

Sep 2021 - Jun 2022 (10 months)

Customer Service Supervisor

Sitel

Sep 2011 - Jun 2022 (10 years 10 months)

As a Customer Service Supervisor, I was responsible for overseeing the daily operations of the customer service team, ensuring high levels of customer satisfaction and efficient service delivery. I implemented training programs to enhance team performance and fostered a positive work environment. Additionally, I utilized Slack as the primary tool for internal communication, effectively managing various channels and creating new ones to facilitate communication with clients and stakeholders, which improved collaboration and responsiveness within the team. My role also involved elements of dispatch management, as I oversaw different teams and developed strong people skills, resolving conflicts and making decisions that supported both the team

Financial Advisor

HSBC

Jul 2008 - Mar 2009 (9 months)

Eduardo Orozco

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Eduardo Orozco

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