Eduardo Montalvo Solis Client Services Leader

3

Client Partner

3pillarglobal

May 2022 - Nov 2024 (2 years 7 months)

As a Client Partner at 3 Pillar Global, I lead and manage client relationships, focusing on business development, strategic planning, and stakeholder engagement. I am responsible for generating growth opportunities with each client, foster new buyers and conduct executive quarterly business reviews, and project delivery alignment, ensuring retention to match with the company's goals and objectives.

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Sr. Operation Manager Client Services

Mphasis Wyde Corp.,

Mar 2021 - May 2022 (1 year 3 months)

• Directed and managed client services operations, driving process improvements and ensuring exceptional service delivery. • Successfully led a team to achieve and exceed performance targets, enhancing overall operational effciency. • Developed and implemented strategies to optimize client satisfaction and retention, contributing to business growth.

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Client relationship Manager

Tata consultancy services,

Oct 2017 - Mar 2021 (3 years 6 months)

• Managed and nurtured client relationships, focusing on service delivery and customer satisfaction. • Oversaw the successful delivery of projects, ensuring adherence to quality standards and timelines. • Played a key role in identifying and addressing client needs, resulting in enhanced service quality and client retention. • Collaborated with internal teams to streamline delivery processes, improving overall operational effciency. • Contributed to new business development and expansion by leveraging existing client relationships and insights.

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Delivery Manager

Tata consultancy services,

Jul 2014 - Oct 2017 (3 years 4 months)

• Developed and implemented a comprehensive delivery plan that enabled the successful completion of projects within budget and ahead of schedule • Managed a large distributed team of developers, testers, and operations staff and coordinated their efforts to ensure successful project completion

Service Delivery Team Lead

Teletech Holdings, Inc.

Feb 2011 - Jul 2014 (3 years 6 months)

Eduardo Montalvo Solis

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