Eduardo Mendoza
About
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Workforce RTA on OpenTable | Workforce Optimization and Priority Management
Mexico City, Mexico
Résumé
Jobs
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Workforce RTAOpenTableMar 2024 - Current (2 years 7 months)I was responsible for real-time and schedule adjustments for the OpenTable London and Mexico offices, ensuring coverage and making adjustments in real-time. Also, help with the implementation and transition from Talkdesk to ACW and from Playbox to Verint, ensuring that this was as fast and friendly as possible to the business to avoid any operations impact, giving all the support to the agents, supervisors, and managers- Workforce RTADoorDashNov 2022 - Sep 2024 (1 year 11 months)I work in the monitoring of internal and external queues, validating the
times, also monitoring the backlog in some queues, coordinate the
communication between vendors and internal clients and the continue
follow up in slack, working in the real time request, adjusting schedules,
skills, pullout request, etc. - Workforce CoordinatorAtento MéxicoJan 2020 - Jun 2022 (2 years 6 months)I work in different campaigns such as BBVA USA, Instacart, Motorola, Sears
USA, Swiss Clony and as front for DiDi Food, making proposals and analysis on
volumes and capacities of the call center.
Also I´m in charge of schedules and monitoring in real time, the creation of
profiles in programming tools and generate reports of results requested by the
client or delivery - Quality AnalalystAtento MéxicoJan 2019 - Jan 2020 (1 year 1 month)I work in the area of quality and process for DiDi Food, creating evaluation
criteria and giving results directly to the client
Education
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- EQBP, Medicinal and Pharmaceutical ChemistryENCBJan 2012 - Dec 2015 (4 years)Universidad trunca
- EQBP, Química médica y farmacéuticaENCBJan 2012 - Jan 2015 (3 years 1 month)Universidad trunca