Data Services and Support Manager
Opticall BPO
Jun 2023 - Current (3 years 5 months)
Designed, built, and operated critical data platforms combining data engineering and advanced database administration.Developed and maintained scalable data pipelines using Microsoft Fabric, Azure Data Factory, SSIS, Python, and SQL Server.Led the adoption of modern data architectures (Lakehouse and Enterprise Data Warehouse) to support advanced analytics.Implemented data governance practices including security policies, data quality controls, lineage, and access management.Optimized performance, reliability, and availability across SQL Server, Azure SQL, and Fabric Warehouse environments.Partnered with business stakeholders to transform strategic requirements into high-value analytical solutions.Collaborated with cross-functional teams usi