Eduardo Avila

Eduardo Avila  new_releases

About

Detail

Virtual Assistant and Customer Advocate
Caracas, Capital District, Venezuela
Contact Eduardo regarding: 
work
Full-time jobs
Starting at USD1.1k/month
Flexible work
Starting at USD12/hour
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Finding mentors
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Networking

Timeline

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Job
school
Education
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Project

Résumé

Jobs verified_user 0% verified
  • Orange Accounting
    Customer Success Manager public Remote experience
    Orange Accounting
    Dec 2024 - Current (1 year 7 months)
  • S
    Sales Assistant
    SmartKeep
    Feb 2024 - Current (2 years 5 months)
    ● Processed payments and invoices for service orders through QuickBooks. ● Managed orders received through the platforms and documents. ● Developed sales and service contracts with required documentation via SignWell. ● Identified clients' needs based on tagging and CRM management. ● Assisted Clients Success Managers to help drive sales and increase customer loyalty. ● Updated reports and databases on Tally and CRM software (Kommo). ● Provided proposals to leads through channels like WhatsApp and Outlook. ● Performed administrative tasks, confirmed appointments, and scheduled meetings and managed workflow on Podio. ● Managed and created strategic planning for LinkedIn Campaigns on Ottomatey.
  • Florida Power House
    Customer Advocate & Executive Assistant
    Florida Power House
    Jun 2023 - Oct 2023 (5 months)
    Assisted remote Customer Service for the Service and Installations department in a generator company based in Miami, Florida. My experience as a Customer Advocate and Executive Assistant is highly relevant to strategic planning. In both roles, I have developed strong analytical and problem-solving skills, which are essential for strategic planning. As a Customer Advocate, I have gained a deep understanding of customer needs and market trends, which allows me to contribute valuable insights to strategic decisions. Additionally, my role as an Executive Assistant has honed my ability to manage complex projects, coordinate cross-functional teams, and ensure that strategic initiatives are executed effectively ● Supported Outbound and Inbound cal
  • VA Locator
    Virtual Assistant
    VA Locator
    May 2023 - Oct 2023 (6 months)
  • freelance
    English Second Language Teacher
    freelance
    Mar 2023 - Apr 2024 (1 year 2 months)
  • Manhattan Home Design
    Customer Service Specialist & Data Entry Assistant
    Manhattan Home Design
    Dec 2021 - Dec 2022 (1 year 1 month)
    Provided remote full-time Customer Service in English for an E-Commerce company based in New York. ● Assisted Manager with Data Entry by fulfilling information and updating inventory in the company's databases created in Google Sheets, reducing 15% of his daily tasks. ● Handled customers' issues in different software platforms like Gmail, BigCommerce, and Zoiper5. ● Executed +20 Inbound calls and contacted customers and carriers daily through Zoiper. ● Administered BigCommerce and spreadsheets to modify or cancel customers' orders. ● Achieved +15 monthly saved cancellations from customers offering them solutions to their current issues and understanding their concerns. Skills: ● Troubleshooting. ● Teamwork. ● Proactivity.
  • Remoters
    French Customer Care Specialist
    Remoters
    Feb 2021 - Mar 2022 (1 year 2 months)
    Provided Customer Care service to Carethy (an E-Commerce company) in 4 languages: French, English, Spanish, and Portuguese. ● Trained 2 new members of the team and provided Team Leader backup. ● Demonstrated excellent customer service skills to ensure customer satisfaction, achieving a resolution rate of 81% with a customer satisfaction score of 8.2/10 on average. ● Completed 100+ customer inquiries per day in multiple languages within an average resolution time of 5 minutes. ● Answered customer inquiries and complaints via Zendesk, Zoiper, and Zendesk chat providing timely and accurate resolutions. ● Managed a CRM platform to modify or cancel customers' orders. Skills: ● Troubleshooting. ● Teamwork. ● Slack. ● Manage CRM platforms
  • freelance
    Freelance Translator
    freelance
    May 2019 - Dec 2019 (8 months)
    Translated docuseries and YouTube videos in Spanish, English, and French. ● Transcripted material on its original audio (Closed Captions). ● Adapted +30 subtitles in SRT Format.
  • DUBSUB Servicios Audiovisuales C.A
    Translator
    DUBSUB Servicios Audiovisuales C.A
    May 2018 - Dec 2018 (8 months)
    Translation of Audiovisual content, Subbing, and Dubbing in 3 languages: English, Spanish, and French. ● Create the scripts with the proper format in the language translated. ● Transcriptions of dialogues from series and documentaries (Closed Captions). ● Add subtitles in SRT format. ● Translated 200 hours of audiovisual content yearly with 95% accuracy and excellent quality.
Education verified_user 0% verified
  • Instituto Arts
    Adobe Photoshop CC approval certificate, Graphic Design
    Instituto Arts
    Feb 2022 - May 2022 (4 months)
  • Universidad 'Santa María'
    Licentiate degree Étude de la communication et des médias
    Universidad 'Santa María'
    Feb 2019 - Feb 2024 (5 years 1 month)
  • Universidad 'Santa María'
    Licentiate degree, Communication and Media Studies
    Universidad 'Santa María'
    Jan 2019 - Jan 2024 (5 years 1 month)
  • A
    Certificat de français, Langue française
    Alliance Française de Caracas
    Jan 2017 - Jan 2018 (1 year 1 month)
  • F
    Certificado de inglés como lengua extranjera
    Fundación de la Escuela de Idiomas Modernos de la UCV, FUNDEIM
    Jan 2016 - Jan 2017 (1 year 1 month)
Projects (professional or personal) verified_user 0% verified
  • Freelancer
    Professional Photographer and Videographer
    Freelancer
    Jan 2020 - Current (6 years 6 months)