Eduardo A Customer Service Specialist & Data Entry Asisstant - Communication

Customer Success Manager

Orange Accounting

Dec 2024 - Current (1 year 11 months)

Client Success Specialist

Orange Accounting

Dec 2024 - Current (1 year 11 months)

As a Client Success Specialist at Orange Accounting, I act as the main liaison with clients, ensuring smooth and effective communication. My responsibilities include regularly requesting information from clients and ensuring their data is always up-to-date in our systems. Additionally, I manage and organize client documentation on the server accurately and securely. I respond to client inquiries and concerns clearly and professionally, ensuring high-quality customer service. I also assist in the execution of internal processes and collaborate on operations between the team and clients to meet objectives within established deadlines. I coordinate meetings with clients as needed, ensuring an exceptional service experience.

Sales Assistant

SmartKeep

Feb 2024 - Current (2 years 9 months)

● Processed payments and invoices for service orders through QuickBooks.
● Managed orders received through the platforms and documents.
● Developed sales and service contracts with required documentation via SignWell.
● Identified clients' needs based on tagging and CRM management.
● Assisted Clients Success Managers to help drive sales and increase customer loyalty.
● Updated reports and databases on Tally and CRM software (Kommo).
● Provided proposals to leads through channels like WhatsApp and Outlook.
● Performed administrative tasks, confirmed appointments, and scheduled meetings and managed workflow on Podio.
● Managed and created strategic planning for LinkedIn Campaigns on Ottomatey.

Staff reduction due to the company's low activities and not because of performance.

Florida Power House

Sales Marketing Assistant

SmartKeep

Feb 2024 - Oct 2024 (9 months)

At Smartkeep, I efficiently processed payments and invoices for service orders through QuickBooks and managed orders and documents received via various platforms. I developed sales and service contracts using SignWell, identifying clients' needs through tagging and CRM management. I assisted Client Success Managers in driving sales and increasing customer loyalty. Additionally, I updated reports and databases on Tally and CRM software (Kommo), provided proposals to leads through WhatsApp and Outlook, performed administrative tasks, confirmed appointments, scheduled meetings, and managed and created LinkedIn campaigns on Ottomatey.

Customer Advocate & Executive Assistant

Florida Power House

Jun 2023 - Oct 2023 (5 months)

Assisted remote Customer Service for the Service and Installations department in a generator company based in Miami, Florida. My experience as a Customer Advocate and Executive Assistant is highly relevant to strategic planning. In both roles, I have developed strong analytical and problem-solving skills, which are essential for strategic planning. As a Customer Advocate, I have gained a deep understanding of customer needs and market trends, which allows me to contribute valuable insights to strategic decisions. Additionally, my role as an Executive Assistant has honed my ability to manage complex projects, coordinate cross-functional teams, and ensure that strategic initiatives are executed effectively
● Supported Outbound and Inboun

Virtual Assistant

VA Locator

May 2023 - Oct 2023 (6 months)

English Second Language Teacher

freelance

Mar 2023 - Apr 2024 (1 year 2 months)

Customer Service Specialist & Data Entry Assistant

Manhattan Home Design

Dec 2021 - Dec 2022 (1 year 1 month)

Provided remote full-time Customer Service in English for an E-Commerce company based in New York.
● Assisted Manager with Data Entry by fulfilling information and updating inventory in the company's databases created in Google Sheets, reducing 15% of his daily tasks.
● Handled customers' issues in different software platforms like Gmail, BigCommerce, and Zoiper5.
● Executed +20 Inbound calls and contacted customers and carriers daily through Zoiper.
● Administered BigCommerce and spreadsheets to modify or cancel customers' orders.
● Achieved +15 monthly saved cancellations from customers offering them solutions to their current issues and understanding their concerns. Skills:
● Troubleshooting.
● T

French Customer Care Specialist

Remoters

Feb 2021 - Mar 2022 (1 year 2 months)

Provided Customer Care service to Carethy (an E-Commerce company) in 4 languages: French, English, Spanish, and Portuguese.
● Trained 2 new members of the team and provided Team Leader backup.
● Demonstrated excellent customer service skills to ensure customer satisfaction, achieving a resolution rate of 81% with a customer satisfaction score of 8.2/10 on average.
● Completed 100+ customer inquiries per day in multiple languages within an average resolution time of 5 minutes.
● Answered customer inquiries and complaints via Zendesk, Zoiper, and Zendesk chat providing timely and accurate resolutions.
● Managed a CRM platform to modify or cancel customers' orders. Skills:
● Troubleshooting.
● Teamwork

Customer Care Specialist

Remoters

Feb 2021 - Mar 2022 (1 year 2 months)

At Carethy, an E-Commerce company, I provided exceptional Customer Care service in four languages: French, English, Spanish, and Portuguese. I trained two new team members and provided backup as a Team Leader. My excellent customer service skills ensured high customer satisfaction, achieving an 81% resolution rate with an average satisfaction score of 8.2/10. Handling over 100 customer inquiries daily in multiple languages, I maintained an average resolution time of 5 minutes. I efficiently answered inquiries and complaints via Zendesk, Zoiper, and Zendesk chat, providing timely and accurate resolutions. Additionally, I managed a CRM platform to modify or cancel customer orders.

Freelance Translator

freelance

May 2019 - Dec 2019 (8 months)

Translated docuseries and YouTube videos in Spanish, English, and French.
● Transcripted material on its original audio (Closed Captions).
● Adapted +30 subtitles in SRT Format.

Translator

DUBSUB Servicios Audiovisuales C.A

May 2018 - Dec 2018 (8 months)

Translation of Audiovisual content, Subbing, and Dubbing in 3 languages: English, Spanish, and French.
● Create the scripts with the proper format in the language translated.
● Transcriptions of dialogues from series and documentaries (Closed Captions).
● Add subtitles in SRT format.
● Translated 200 hours of audiovisual content yearly with 95% accuracy and excellent quality.

Eduardo A

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