Eduardo Guillermo Castaneda Montes

B

Operations Manager

Block By Block

Feb 2024 - Mar 2025 (1 year 2 months)

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. Reported issues to higher management with great detail. Trained and guided team members to maintain high productivity and performance metrics. Interacted well with customers to build connections and nurture relationships. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Scheduled employ

C

General Manager

Cruise America

Jan 2023 - Jan 2024 (1 year 1 month)

Supervised maintenance team and effectively delegated assignments to optimize processes.

Field Operations Associate

Serve Robotics

Sep 2022 - Dec 2022 (4 months)

Execute commercial end-to-end deliveries with Serve robots in market. Support robots in the field and act as the point of contact for issues that might occur. Aid in deployment of robots to and from market. Uphold efforts to maintain appearance and cleanliness of robots. Help maintain a clean and safe workplace that facilitates frictionless operations. Contribute to the development of processes and routines necessary to operate robots safely. Assist development and quality assurance efforts to improve the product. Provide feedback on product, tools, or features to the development team for iteration. Act as a point of contact for Serve merchants, customers, and stakeholders. Help with day-to-day decision-making to prioritize resources and ex

Motor Transport Maintenance Shop Chief

United States Marine Corps

Aug 2017 - Aug 2021 (4 years 1 month)

A

New Car Salesperson

Audi Of Tysons Corners

Jul 2016 - Aug 2017 (1 year 2 months)

Greeted customers on lot and in showroom to answer questions about brand and available inventory. Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services. Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.

A

Duty Manager

Air France-KLM

Feb 2015 - Jul 2016 (1 year 6 months)

Handled employee-related issues to improve performance, professional conduct, and attendance reliability. Initiated plans to improve customer relations, quality standards, and service efficiency. Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism. Trained employees in essential job functions.

Eduardo Guillermo Castaneda Montes

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