Bilingual Customer Service & Revenue Cycle Specialist with 7+ years of experience in high-volume call center environments supporting telecommunications, mortgage operations, and healthcare insurance. Strong background in CRM systems, medical billing support, account resolution, and administrative coordination.
Proven ability to manage performance metrics (CSAT, AHT, FCR), de-escalate complex situations, and deliver clear, solution-focused communication in both English and Spanish. Experienced supporting elderly members with medical benefits, prescription coverage, and billing inquiries while ensuring compliance and data accuracy.
Detail-oriented, performance-driven, and fully comfortable working in remote environments. Committed to efficiency, professionalism, and delivering measurable results.
