Eduardo Cobos Customer service representative

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Customer Support

UPPER

Nov 2024 - Jul 2025 (9 months)

I handled user inquiries and complaints, providing effective solutions to ensure customer satisfaction. I offered technical support related to app usage, resolving registration, access, and functionality issues. I guided clients in using messaging and package delivery services, ensuring clear and accurate information. I documented user interactions, including questions and resolutions, to support follow-up and improve processes. I collaborated with other departments to solve complex issues and enhance the customer experience. I gathered and analyzed user feedback, identifying opportunities to improve the services offered.

Account Executive

Deadline Studio

Apr 2024 - Nov 2024 (8 months)

I supervise and coordinate all aspects of the projects, from conceptualization to execution, ensuring that deadlines and budgets are met. I collaborate with the creative team to develop effective communication, branding, and marketing strategies. I prepare creative proposals and marketing strategies for clients, ensuring they align with their objectives and expectations. I track the progress of the projects and provide regular updates. I manage any issues or challenges that arise during project development and seek effective solutions. I evaluate the success of campaigns and projects, using metrics and analysis to provide detailed reports to the client. I collaborate with different departments within the agency, such as the creative,

Account Executive and Operations Analyst Assistant

Shippify

Jan 2021 - Feb 2023 (2 years 2 months)

Led a team of drivers, overseeing their operations and ensuring efficient and effective delivery routes. Collaborated with teams for the development and implementation of strategies to improve service quality and customer satisfaction. Conducted periodic performance evaluations to identify areas for improvement and implement corrective measures. Utilized data analysis tools to generate insights and optimize operational efficiency. Developed and maintained strong relationships with key clients, addressing their needs and concerns promptly. Additionally, provided chat support to drivers using the app, assisting them with problem-solving and general information related to deliveries, which enhanced overall operational communication and efficie

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Host

Coworking Platform,

Jul 2017 - Dec 2018 (1 year 6 months)

Managed reception operations, including welcoming visitors, handling inquiries, and directing calls. Administered billing and invoicing processes, ensuring accuracy and timeliness. Supervised facility maintenance and cleanliness, coordinating with staff to address any issues promptly. Participated in sales activities, promoting memberships and coworking space services to potential clients. Facilitated client integration processes, ensuring a smooth transition to the coworking environment. Additionally, provided chat support to prospective clients, offering information on pricing plans and value for events, which enhanced customer engagement and informed decision-making.

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Telesales

LaarCourier Express,

Feb 2017 - Apr 2017 (3 months)

Conducted outbound sales calls to promote courier services and generate leads. Handled customer inquiries and provided information about service offerings. Managed customer accounts, including order processing and billing.

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Customer Support

CANTEC Group,

Aug 2014 - Feb 2017 (2 years 7 months)

Provided telephone customer support for individuals seeking medical appointments. Managed appointment scheduling, modifications, and cancellations efficiently. Collaborated with healthcare providers to ensure smooth communication and timely service delivery. Handled customer inquiries and resolved issues professionally and courteously.

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Customer Support

Instituto Ecuatoriano de Seguridad Social,

Apr 2014 - Jul 2014 (4 months)

Assisted individuals with scheduling and managing medical appointments over the phone. Handled customer inquiries and resolved issues professionally and courteously.

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Customer Support

Recapt S.A,

Nov 2013 - Apr 2014 (6 months)

Provided telephone customer support for medical appointment scheduling. Ensured accurate and timely processing of appointment requests and modifications. Addressed customer concerns and inquiries promptly and effectively. Handled customer inquiries and resolved issues professionally and courteously.

Eduardo Cobos

About

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Résumé