Eduardo Castillo Workforce Analyst at Simplified Group BPO LLC | Maintenance

Workforce Analyst / Recruiter

Simplified Group BPO LLC

Jul 2026 - Current (4 months)

I started in the workforce team handling emails, staffing by intervals, and some other tasks, however, I asked to be moved to the recruiting team and started headhunting candidates through multiple platforms, screening, interviewing and asking for documentation to get them hired as medical interpreters.

Maintenance Coordinator

Metric Property Management

Aug 2025 - Jun 2026 (11 months)

Maintenance Coordinator

Realty Consultants Property Management

Nov 2023 - Aug 2025 (1 year 10 months)

Remote Maintenance Coordinator

D

Virtual Assistant

Doorstep Rentals

Mar 2022 - Oct 2023 (1 year 8 months)

Remote work for a property management company located in Utah as a virtual assistant/maintenance coordinator

Independent Business Owner

Great VirtualWorks

Apr 2016 - Feb 2021 (4 years 11 months)

I started as a retention agent taking calls of customer who wanted to cancel their subscription and by building rapport and reeducting them and making them retention offers had to overcome those cancelations. Then I became a Team leader of a group of agents to coach them and provide feedback and make sure they were meeting/exceeding KPIS.

Inbound Sales Representative

Allied Global BPO

Feb 2015 - Jan 2016 (1 year)

I would handle inbound calls from customers looking to make hotel room reservations.

Senior Support Specialist

Convergys Intelligent Contact

Aug 2013 - Jan 2015 (1 year 6 months)

I started as an agent handling calls for customers who acquire the service of SiriusXM in their vehicles. then moved up to management and had a team that I supported and ensured they would do their job correctly and meet the desired KPIS of the company by coaching them and providing feedback.

Customer Service Representative

Collective Solution

Jul 2012 - Jun 2013 (1 year)

I would handle customer calls for h2o wireless, basically a prepaid phone service in the US.

Internal Auditor

DIUNSA Distribuciones Universales SA

Dec 2009 - Jun 2012 (2 years 7 months)

I worked as an auditor for a big store in Honduras and handled the inventory with other coworkers.

Eduardo Castillo

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Eduardo Castillo

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