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Edson williams abarca
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Provincia de San José, Costa Rica
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BUSINESS DEVELOPMENT REPRESENTATIVESmartsheetSep 2023 - Sep 2024 (1 year 1 month)Increased client base by identifying potential customers and initiating • strategic outreach. Consistently met or exceeded sales targets, contributing significantly to the overall success of the team. Maintained extensive knowledge of company products and services to provide top-notch expertise to customers. Expanded business through effective network development, identifying new, and prospective clients. Brought in new accounts through successful networking strategies and promotional approaches. Used SalesForce to handle current portfolio and prospective leads. Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes. Developed strong relationships with key industry pa- MICROSOFT CONSULTANTAccentureAug 2020 - Aug 2023 (3 years 1 month)• Verified software functionality meets organizational needs. • Integrated MS products into CRM outputs for large-scale customer campaigns. Discussed Microsoft offerings with customers to advise on best technologies and products for projects. Set up complex mail merge projects to support CRM and marketing efforts. Gathered data from appropriate sources to assist in determining customer needs and requirements. Helped customers navigate complex Microsoft licensing scenarios. Supported end-user networks in Microsoft environment incorporating Microsoft Server and Workstation practices. Managed deliverables to multiple stakeholders to meet deadlines and specifications. To sell microsoft products Lead generation and qualification Cold calling
- HR SUPPORT- EMPLOYEE DATA MANAGEMENTSiemensOct 2019 - Jul 2020 (10 months)• Cultivated interpersonal skills by building positive relationships with others. Learned and adapted quickly to new technology and software applications. Proven ability to learn quickly and adapt to new situations. • • Managed time efficiently in order to complete all tasks within deadlines. Developed and maintained courteous and effective working relationships. Completed paperwork, recognizing discrepancies and promptly addressing for resolution. • Paid attention to detail while completing assignments.
- RETENTION SPECIALIST / CUSTOMER SERVICEBallenamediaJan 2018 - Jan 2019 (1 year 1 month)Utilized advanced skills in solving problems and making accurate • decisions to implement strategies that brought about immediate results. Utilized knowledge of customer experience to create specialized plans for customer retention. Analyzed customer behavior and data to identify trends and develop customer retention strategies. Developed new strategies for customer retention activities. Built constructive customer relationships to improve loyalty and recommendations.
- CLEAD DEVELOPMENT REP / SALES DEVELOPMENTCisco ConcentrixJan 2014 - Dec 2018 (5 years)• Learned and adapted quickly to new technology and software applications. • Proved successful working within tight deadlines and a fast-paced environment. • Developed and maintained courteous and effective working relationships. • Provided professional services and support in a dynamic work environment. • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. • Adaptable and proficient in learning new concepts quickly and efficiently. • Identified issues, analyzed information and provided solutions to problems.
- PCUSTOMER SERVICE SPECIALISTPaypal ConvergysJan 2013 - Jan 2014 (1 year 1 month)
- BTECHNICAL SUPPORT ENGINEERBlackBerry TeleperformanceJan 2011 - Jan 2013 (2 years 1 month)
- HFRONT DESKHotel Best Western Paradise InnJan 2010 - Jan 2011 (1 year 1 month)