Edna Edna
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Edna Edna

Edna Edna

About

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manager con experiencia en customer service
Bogotá, Bogota, Colombia

Contact Edna regarding: 

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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Asurion
    Coach
    Asurion
    Jan 2023 - Current (2 years 6 months)
  • T
    Account Manager
    Teleperformance
    Mar 2022 - Sep 2022 (7 months)
  • T
    Assistant Contact Center Manager
    Teleperformance
    Jan 2021 - Feb 2022 (1 year 2 months)
    Management and execution of short and long-term goals. Strategic planning and KPIs follow up daily, weekly, and monthly with an average of 7 team leaders and 3 lines of business including sales experience. Implementing and aligning client and company goals with the team. Client relationship. Interdepartamantel work.
  • T
    Lead Supervisor
    Teleperformance
    Apr 2020 - Dec 2020 (9 months)
    Lead for a retention line of business. Working from home and developing skills adjusted to the new environment. Management of representatives and team leaders. Creating and executing action plans. Coaching and development of soft skills.
  • T
    Supervisor
    Teleperformance
    Jun 2019 - Mar 2020 (10 months)
    Team leader for an average of 16 representatives. Develop and skilling up customer service representatives. Won first MVP Supervisor based outside of the US on October 2019.
  • T
    Customer Service Specialist
    Teleperformance
    Feb 2019 - May 2019 (4 months)
    - Representative for a company based in the US. 3 months managing inbound calls for customer service and technical support department.
  • Concentrix
    Customer Service Representative
    Concentrix
    Mar 2018 - Dec 2018 (10 months)
    Management of inbound calls for a prepaid line of business of a telecommunications company based in the US. - Us of different programs to process payments, resolve doubts, and complete basic mobile troubleshooting. - Care for costumers complaints and offer tailored solutions aligned with company goals.
  • C
    Community Manager
    Celebritist
    May 2017 - Feb 2018 (10 months)
    - Posting and creating content for the social media of the website. - Manage deadlines to create more traffic on recent news. - Reply to concerning messaged or worried readers.
Education verified_user 0% verified
  • Universidad Central de Venezuela
    Incomplete, Literature
    Universidad Central de Venezuela
    Jan 2012 - Current (13 years 6 months)