Edna Calma

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Black River LLC

Real Estate,

Jun 2024 - Current (2 years 5 months)

Managing Condominium, processing documents for the tenants

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JUST ONE DIME

Sep 2023 - Nov 2023 (3 months)

CUSTOMER SUPPORT REPRESENTATIVE/ CLERICAL ASSISTANT/

Koala

Feb 2023 - Mar 2024 (1 year 2 months)

Receiving Inbound calls from customers all around the US. Providing Customer Charges history Provide Customer order satisfaction Cancelling Customer accounts, processing refunds, and providing customer charges information)

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PURCHASER - PRICE NEGOTIATOR

MADISON ARTTRADING

Jan 2023 - Feb 2023 (2 months)

PURCHASER - PRICE NEGOTIATOR

Looking for a factory that can supply the company with the materials needed
Negotiating with the Chinese factories regarding the pricing of the materials needed
Comparing the factory's pricing and choosing the lowest price to supply the company.
• Managed procurement lifecycles and negotiated complex contracts to ensure optimal material costs and supply chain efficiency.
• Utilized CRM systems to maintain comprehensive records of supplier interactions, track lead generation progress, and streamline communication flows.
• Leveraged background in hospitality to provide high-level customer service when answering inbound calls from clients, effectively resolving concerns and foste

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SEASONAL BUYER REVIEWER/

Sep 2022 - Nov 2022 (3 months)

SEASONAL BUYER REVIEWER/

- Check buyer status (canceled, successful, and in-progress orders) Ensure that the buyer meets the metrics and KPIs. Call the manufacturer to rectify the canceled orders Provide and suggest better resolutions to help the buyer successfully purchase the item. Monitor and maintain brand consistency across all marketing channels and materials.
- Utilized customer relationship management (CRM) and Salesforce CRM to track client engagement and ensure all interactions are documented for data reporting and email support.
- Leveraged lead generation techniques to identify potential buyer opportunities and optimize sales performance metrics.
- Applied hospitality-driven communication techniques whe

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LOGISTIC SUCCESS MANAGER

ABM INITIATIVE LOCAL FURNITURE OUTLET

Nov 2020 - Jun 2022 (1 year 8 months)

LOGISTIC SUCCESS MANAGER

- Calls the vendors for order availability and stock availability
- Schedules pickups with carriers from the vendors
- Monitors shipped orders from vendors
- Coordinates with Customer Service Rep to update each customer.
- Calling the carriers to get tracking numbers and delivery dates.
- Prepares weekly reports forweekly meetings with the shippers.
- Following up on the Sales Order Acknowledgement from the vendors
- Preparing Purchase Orders to start processing the orders
- Doing consignments (Locating stores for the rejected orders)
- Applied a customer-centric approach derived from a background in hospitality to provide high-quality email support, manage inb

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APAC DELIVEROO RiDER SUPPORT REPRESENTATIVE

TASKUS LIZZY'S NOOK

Jan 2016 - Jan 2019 (3 years 1 month)

APAC DELIVEROO RiDER SUPPORT REPRESENTATIVE

- Receiving inbound calls from delivery riders, while managing outbound communications to ensure seamless operational flow.
- Monitoring rider progress throughout the delivery lifecycle to guarantee timely and accurate order fulfillment.
- Providing high-quality customer order satisfaction support to ensure a positive delivery experience.
- Leveraging Salesforce and various CRM systems to manage client relationships, handle email support inquiries, and maintain deep product knowledge for effective troubleshooting.
- Utilizing data reporting skills to track key performance metrics and identify opportunities for operational improvements.
- Applying hospitality pri

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Taiwan factory worker

Overseas

Jul 2004 - Sep 2008 (4 years 3 months)

About

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Timeline

Résumé

Edna Calma

About

Detail

Behavioral traits