Edmar Brizo

E

Social Media & Marketing Support

Edreens Events and Catering Services

Nov 2019 - Current (7 years)

• Managed Facebook, Instagram, and YouTube business accounts.
• Created social media content calendars and posting schedules.
• Designed promotional graphics and marketing materials.
• Produced photo and video content for online campaigns.
• Responded to customer inquiries and booking requests.
• Assisted with event promotion and marketing strategies.
• Managed online customer engagement and community interactions.
• Monitored campaign performance and engagement metrics.
• Executed Facebook advertising campaigns.
• Supported lead generation and brand awareness initiatives.
• Assisted in maintaining company branding consistency.
• Coordinated with clients regarding event requirements.

Quality Analyst | Subject Matter Expert | Document Specialist

Clipboard Health

Sep 2021 - Jul 2025 (3 years 11 months)

• Conducted weekly quality audits by reviewing 700+ customer support interactions across multiple teams.
• Evaluated agent performance against quality standards, policies, and customer service expectations.
• Identified recurring performance trends and operational inefficiencies.
• Delivered coaching sessions and actionable feedback to improve agent effectiveness.
• Facilitated quality calibration meetings to ensure scoring consistency across evaluators.
• Assisted management in developing quality improvement initiatives.
• Monitored compliance with internal policies and procedures.
• Prepared quality performance reports and trend analysis for leadership.
• Supported continuous improvement projects to

Virtual Assistant (Real Estate Support)

Rocket Station

May 2021 - Aug 2021 (4 months)

• Conducted outbound cold-calling campaigns to identify motivated sellers.
• Scheduled appointments for acquisition managers and real estate investors.
• Managed lead records and updates within CRM systems.
• Conducted lead qualification based on predefined criteria.
• Performed property research and comparative market analysis.
• Assisted with skip tracing and lead generation activities.
• Prepared lead reports and sales activity updates.
• Managed social media content scheduling and posting.
• Responded to customer inquiries via phone, email, and social media.
• Coordinated with internal teams regarding lead status and follow-ups.
• Assisted with property management support and tenant comm

C

Sales Representative

Concentrix – AT&T

Feb 2021 - Apr 2021 (3 months)

• Assisted customers with account setup and service activations.
• Recommended products and services based on customer needs.
• Processed customer payments and account updates.
• Handled billing inquiries and account concerns.
• Tracked customer shipments and service orders.
• Resolved customer complaints and escalated issues when necessary.
• Maintained accurate customer records.
• Educated customers regarding products, promotions, and service plans.
• Achieved individual sales and customer satisfaction goals.
• Followed company compliance and security procedures.
• Built customer relationships through effective communication.
• Identified upselling and cross-selling opportunities.

Customer Service Representative

Continuum Global Solutions

Dec 2020 - Feb 2021 (3 months)

• Assisted customers regarding healthcare plans and benefit eligibility.
• Processed payments and account updates.
• Coordinated with pharmacies regarding medication fulfillment.
• Responded to customer inquiries through multiple communication channels.
• Maintained confidentiality of sensitive customer information.
• Resolved customer concerns accurately and efficiently.
• Documented customer interactions within company systems.
• Followed healthcare compliance guidelines and procedures.
• Escalated complex issues to appropriate departments.
• Assisted customers with account maintenance and verification.

Customer Service Representative

Catch Creation

Aug 2020 - Dec 2020 (5 months)

• Assisted customers with order placement and order modifications.
• Processed refunds, exchanges, and payment inquiries.
• Investigated shipment delays and delivery concerns.
• Resolved customer complaints and service issues.
• Maintained customer records and account information.
• Implemented retention strategies to reduce cancellations.
• Coordinated with fulfillment and logistics teams.
• Assisted customers through email, phone, and chat support.
• Met productivity and customer satisfaction goals.
• Ensured compliance with company service standards.

Customer Service Representative

ePerformax

Feb 2020 - Aug 2020 (7 months)

• Assisted customers with mobile service concerns and account inquiries.
• Activated new accounts and service plans.
• Processed billing payments and account changes.
• Conducted technical troubleshooting for mobile devices.
• Assisted customers with device setup and configuration.
• Managed service upgrade requests and account maintenance.
• Resolved customer complaints and escalations.
• Maintained accurate customer interaction records.
• Achieved service quality and productivity targets.
• Followed company policies regarding data security and compliance.

Team Leader | Quality Analyst | Subject Matter Expert | Customer Service Representative

iQor Philippines

Jan 2016 - Dec 2019 (4 years)

• Supervised daily operations of customer service teams.
• Monitored agent attendance, productivity, and performance.
• Conducted coaching sessions and performance reviews.
• Developed action plans to improve KPI performance.
• Managed escalated customer concerns and resolutions.
• Facilitated team meetings and operational briefings.
• Prepared operational and performance reports.
• Collaborated with management on workforce planning initiatives.
• Supported employee engagement and retention activities.
• Assisted in recruitment and onboarding processes.
• Ensured compliance with company policies and procedures.
• Drove continuous improvement initiatives across the team.
• Recognize

About

Detail

Timeline

Résumé

Edmar Brizo

About

Detail

Behavioral traits