E

Edith Vandenberghe

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Helping eco-friendly & inclusive businesses find loyal customers - Founder, Content Editor and Consultant
Barcelona, Catalonia, Spain

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Jobs verified_user 0% verified
  • Planeta Sana
    Founder
    Planeta Sana
    Dec 2020 - Current (5 years 11 months)
    Through the registered brand Planeta Sana®, we want to advocate for sustainability and integration and help businesses with those core values to make an impact.
    The project is constant work in progress, but if you want to know more, do not hesitate to reach out!
  • American Express Global Business Travel
    Consultant - Business Travel Management
    American Express Global Business Travel
    Jan 2018 - Current (8 years 10 months)
    Consultant for the Emergency Travel Services Team helping our Key Business Partners mainly in France & Switzerland like TF1, Canal Plus, LVMH, Orange, La Poste, EY, Veolia, Axa, and many other key clients.
  • RateGain
    Key Relationship Manager, Customer Success Team
    RateGain
    Jan 2015 - Jan 2018 (3 years 1 month)
    RateGain is a leader in hospitality and travel technology solutions for revenue management decision support, rate intelligence, seamless electronic distribution and brand engagement helping customers around the world to streamline their operations and sales.

    - Account Management mainly Enterprise Accounts in France, Spain, Portugal & UK
    - Products Trainings and Sales Demos for local markets in English, French & Spanish
    - Consultancy on product usage and alignment with hotel pricing strategy
    - Quarterly Business Reviews of Enterprise Accounts
    - Supervise SLAs of Service Account Managers for Enterprise Accounts
    - Language 1st line product support for French & Spanish
    - Client Engagement & Relationship
  • HM
    Manager, Training and Quality - Customer Service Online - French and Spanish Markets
    HM
    Jan 2014 - Jan 2015 (1 year 1 month)
    Organizing the 3 week training of new hires and giving presentations to groups of 15 to 30 trainees.
    Managing trainings and activities with Customer Service Agents to reach KPIs, especially Customers Satisfaction and quality of service.
    Supervising the Quality of service on the floor & resolution of Back office issues working with Back office team and BO coordinator.
    Internal Communication by writing posts in our Intranet to update CS Agents on the latest news and best practices.
    Creating and updating Training Material on Soft Skills (e.g. Communication, Sales Techniques) and Hard Skills (E-Commerce business solutions SAP Hybris CS Cockpit)
    Working with Business Support on all projects related to the opening of ne
  • Majestic Hotel Group
    Revenue Manager and GDS Consultant
    Majestic Hotel Group
    Jan 2013 - Jun 2013 (6 months)
    Finalized project to optimize results of the GDS channel for all hotels including Hotel Majestic●●●●●, Hotel Murmuri●●●● Hotel Denit●●● and Hotel Inglaterra●●● in Barcelona and Hotel Montalembert●●●●● in Paris.

    Revenue Management for Hotel Denit●●● and Hotel Inglaterra●●●, including supervision of pace, pricing strategy and optimizing inventory on all channels and segments.
    Follow up of market demand, as well as positioning of the hotels versus competitive set.
    Prepare forecasts and weekly revenue meetings as well as monthly sales meetings.
    Update the strategy using tools like SynXis, Rate Tiger and Tesipro.
  • Preferred Hotel Group
    Regional Revenue Account Manager - Iberian Peninsula & Mediterranean Area
    Preferred Hotel Group
    Feb 2010 - Dec 2012 (2 years 11 months)
    Responsible of Iberian Peninsula & Mediterranean Area, representing up to 50 hotels in Spain/Portugal/Morocco/Turkey/Greek islands.
    Ensuring regional hotels maximize effectiveness of the reservation distribution channels and increasing reservations revenues for both the hotel and PHG. Supporting the hotels in terms of reservations / revenue analysis, new hotel implementation, hotel training and other key aspects of the member/PHG relationship (Marketing, Sales, Corporate).
    Consultant role, upselling and cross selling our iTools● to improve hotels results, and coordinate implementation of those products and services sold.
    Working on projects like the CRS switch from Pegasus/Netrez to Sabre/SynXis.
    Quarterly Business Re
  • GlobRes
    Hotel Account Manager and Implementation Manager
    GlobRes
    Feb 2008 - Mar 2009 (1 year 2 months)
    First line support & Management of about 300 English, German and French speaking hotels, dealing with their revenue, rates, availability, and training of their employees on the SynXis CRS.
    Responsible of the whole implementation process of our German/English /French speaking Hotels.
    Correction and translation of the SynXis CRS manual guide into French.
  • Wyndham Vacation Ownership
    Travel Admin and Travel Specialist at RCI Travel (formerly Cendant)
    Wyndham Vacation Ownership
    Jun 2003 - Feb 2008 (4 years 9 months)
    Sales: Booking worldwide regular & charter flight tickets, car hire, hotels, cruises and tours. Arranging tailor made holidays, and advising about the destinations.
    Achieving my weekly targets over 120% the last 12 months and awarded for the best service.
    Participating in marketing research & campaigns, writing articles and presentations on destinations visited for training purposes.

    Admin: Issuing flight tickets, car or hotel vouchers, dealing with GDS queues, amendments and cancellations of both suppliers and customers, payments of clients and suppliers, sending all documentation on due dates, providing travel trainings, dealing with airlines negotiated contracts.

    RCI was using Galileo GDS for the French m
  • H
    Receptionist and Reservation Agent
    Hôtel Les Jardins de Sainte Maxime
    Mar 2002 - Nov 2002 (9 months)
    Check-in/check-out of individual, seminar or group guests, reservations and payment using Véga PMS, follow-up of customers files, switchboard, supervision of trainees and new employees, assisting sales department in seminars organization and arranging tours for the group guests.
  • T
    Manager of the Group Department
    Tourisme Loisirs Culture
    Jul 2000 - Mar 2001 (9 months)
    Building-up of tailor made package holidays & tours for groups, organizing seminars, negotiation with suppliers, quotations & reservations. Marketing included prospecting & contacting potential new customers, renew or obtain contracts with enterprise committees, and launch our own group brochure.
Education verified_user 0% verified
  • A
    Community Manager, Marketing
    ACRA BARCELONA
    Jan 2018
  • I
    Posicionamiento WEB/SEO/SEM, Marketing
    IDFO
    Jan 2018
  • GalwayMayo Institute of Technology
    Bachelor's degree, Business Studies
    GalwayMayo Institute of Technology
    Jan 1999 - Jan 2000 (1 year 1 month)
    Erasmus exchange with Limayrac following BTS
  • Institut Limayrac
    BTS Tourisme, Tourism
    Institut Limayrac
    Jan 1997 - Jan 1999 (2 years 1 month)
    Institut Limayrac is the best school for BTS Tourism with a success rate between 92% and 100% in the last 15 years.
Projects (professional or personal) verified_user 0% verified