Edith Alfaro
About
Detail
Student
San Pedro Sula, Cortés Department, Honduras
Contact Edith regarding:
Flexible work
Starting at
USD5/hour
Résumé
Jobs
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Customer Support representative- Dentrix SoftwareHenry Schein OneNov 2025 - Apr 2026 (6 months)Assisted dental offices with troubleshooting and support for patient communication tools, including patient engage and digital forms. Worked with Dentrix-related processes and developed familiarity with scheduling and patient management functions. • While I do not have direct experience in insurance verification, my role supporting Dentrix software provided extensive exposure to workflows directly connected to insurance processes. This included assisting dental offices with entering patient benefits, checking eligibility, and troubleshooting claims-related issues, thereby fostering a strong understanding of how insurance verification integrates with overall patient registration and billing.- Technical Support AgentAloricaJan 2023 - Sep 2023 (9 months)• Assisted customers in resolving their issues with internet and telephone services, scheduling appointments with technicians, and providing services to customers upon request. • Provided support for new agents. • Leveraged patient communication skills, honed through extensive experience in technical support, to actively listen to frustrated or confused customers, explain complex technical instructions in simple terms, and maintain composure under pressure. Demonstrated empathy and effective problem-solving in high-stress situations, directly transferable to patient care environments by adapting communication strategies to address urgent needs and build rapport, even when users were upset.
Education
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- Industrial EngineeringNational Autonomous University of HondurasSep 2021 - Current (4 years 11 months)• Student • 21 years
- BHigh School Diploma in Science and HumanitiesBaptist Christhian AcademySep 2009 - Jun 2021 (11 years 10 months)
Projects (professional or personal)
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- Introduction to ProgrammingInfopJun 2024 - Jul 2024 (2 months)
- IIndependent Learning-English Communication & InterpretationJan 2024• Practicing real-time comprehension and communication • Developing active listening and message accuracy • Exposure to different accents and speaking styles