Edison Parra

Edison Parra

About

Detail

QA Specialist
Bogota D.C., Colombia
Contact Edison regarding: 
work
Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD10/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Transcom
    Customer Service Representative and QA Specialist
    Transcom
    Feb 2024 - Current (2 years 8 months)
    • Conducted performance evaluations for agents through call, chat, and email audits. • Provided structured feedback to improve service quality and compliance. • Collaborated with supervisors and training teams to enhance team effectiveness. • Manage customer inquiries via chat, email, and phone, focusing on order tracking, product questions, and resolution of issues. • Complete and resolve service tickets, meeting daily performance targets. • Provide clear and empathetic support to English-speaking customers.
  • Foundever
    Technical Support Representative
    Foundever
    Nov 2023 - Feb 2024 (4 months)
    • Handled troubleshooting for smart home devices (robot vacuums), including software resets, billing inquiries, and order support.
    • Delivered step-by-step solutions and technical guidance to customers in English.
    • Additionally, utilized sales skills to recommend various products to customers after successfully resolving their troubleshooting issues, enhancing customer satisfaction and potentially increasing sales opportunities.
    • Engaged in B2B sales discussions when applicable, providing tailored solutions to business clients seeking smart home technology.
    • Employed cold calling techniques to follow up with customers, ensuring they received the necessary support and information about additional products that
  • Health Insurance Company
    Customer Specialist Support
    Health Insurance Company
    Sep 2022 - Oct 2023 (1 year 2 months)
    • Supported members with billing issues, insurance renewals, and collection notices.
    • Contacted third-party agencies and ensured timely resolution of account problems.
    • Engaged in sales activities by offering various health plans, effectively persuading customers to consider better options, which enhanced customer satisfaction and retention.
    • Utilized B2B sales techniques to foster relationships with third-party agencies, ensuring seamless communication and resolution of account-related issues. Additionally, leveraged tools such as Slack for daily communication and Google Sheets to track case resolutions, enhancing productivity monitoring. I also utilized ChatGPT to refine my responses and improve communication skill
Education verified_user 0% verified
  • E
    English Language Program
    Jan 2020 - Dec 2022 (3 years)