Help Desk, Customer Service Representative
Tata Consultancy Services
Jun 2020 - Oct 2020 (5 months)
- Experience in various financial software and platforms and CRM accordingly.
- Worked with e-mails, calls and chats at the same time, all in English for USA and Canada.
I've been recognised and assigned as one of the 3 Subject Matter Experts on my role on my project which was new, on our first 2 months of training, without previous experience and being trainee on the area. I was entrusted with weekly meeting reports with our client and with our bosses from India.
●I trained almost every new trainee at my moments in the company due to my whole knowledge of the business systems of our customer (I learned their systems and methods quickly so then I was teaching my team and being a reference as who can help with any issues at