Edgar Tonini Supervisor at Solera-Ciudad de México, CDMX

Collection´s Supervisor

Solera

Jan 2024 - Current (2 years 6 months)

Key Responsibilities: Training and Development: Conduct comprehensive training sessions for new hires and ongoing coaching for team members to enhance their skills and performance in collections. Calibrations: Facilitate regular calibration sessions to ensure consistency in.performance standards and quality assurance evaluations. Strategy Generation: Develop and implement innovative strategies aimed at improving collection rates and enhancing overall operational efficiency. Collections-Oriented Activities: Lead targeted initiatives focused on maximizing collections and achieving key performance indicators

Collection´s Supervisor

GoodLeap

Jan 2023 - Jan 2024 (1 year 1 month)

Bring the best strategies for collections by hitting the goals needed and implementing best practices for the business. Reduction in Delinquency Rates: Achieved a 30% reduction in delinquency rates within six. months by implementing proactive follow-up strategies and personalized communication plans. Enhanced Recovery Rate: Increased the recovery rate of overdue accounts from 40% to 70% through targeted campaigns and effective negotiation techniques. Improved First Contact Resolution (FCR): Elevated the FCR rate to 85%, ensuring that the majority of customer issues related to collections were resolved during the initial interaction. Team Performance Improvement: Led a team that exceeded monthly collection targets by an average of 25% for t

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Sales Manager

Ditec de México

Jan 2022 - Jan 2023 (1 year 1 month)

Training Support on CRM Sales strategies and supervision. Forecast with different areas of the Company

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Collection´s Team Lead

AT&T USA

Jan 2021 - Jan 2022 (1 year 1 month)

As a Collections Team Lead, I oversee daily operations of the collections team, ensuring performance targets are met while providing excellent customer service. My key responsibilities include: Team Management: Supervise and support collection agents, promoting adherence to policies and performance standards. Coaching: Provide ongoing training and mentorship to enhance negotiation and customer engagement skills. Performance Monitoring: Analyze metrics to identify areas for improvement and implement effective strategies. Quality Assurance: Conduct call audits to ensure compliance and identify training needs.

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Sales Representative

Virtualización e infraestructura

Jan 2018 - Jan 2020 (2 years 1 month)

Offer IT products to businesses and work closely with client on IT projects for development and improvement.

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Sales Representative

AT&T México

Jan 2016 - Jan 2018 (2 years 1 month)

Offer AT&T products like Directv, Wireless and Home phone services. .

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Sales Team Lead

Panesa de México

Jan 2014 - Jan 2015 (1 year 1 month)

In charge of 2 sales representatives giving assistance on closing sales. Created strategies to optimize processes and increase sales with a decrease in expired portfolios

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Sales Representative

Principal Afore

Jan 2013 - Jan 2014 (1 year 1 month)

Offer Retirement Plans and Administration Services.

Edgar Tonini

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