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Edgar Jovani Chavira Meraz

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Account Manager at DRAIVER - Reynosa, Tamps.
Reynosa, Tamaulipas, Mexico
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Résumé

Jobs verified_user 0% verified
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    ACCOUNT MANAGER.
    DRAIVER (Car Transport Services)
    Feb 2024 - Jul 2024 (6 months)
    Managed over 15 accounts daily, overseeing ongoing trips and ensuring client satisfaction. Monitored clients' budgets to ensure coverage of trip-related expenses. Provided real-time driver support, addressing issues and coordinating with relevant departments for timely solutions. Scheduled flights, managed Uber rides, and applied trip compensation and bonuses. Worked independently, resolving multiple tasks with minimal supervision. Resolve CRM Escalation tickets provided by clients, users and drivers
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    POST MARKET SURVEILLANCE SPECIALIST
    Fresenius Medical Care (Erika's de Reynosa)
    Jan 2023 - Aug 2023 (8 months)
    Adapt to varying processes and timelines for each file to ensure completion. Manage, track, and complete over 150 account files weekly, providing timely and accurate processing. Carefully observe each case to comply with federal escalations and safety protocols. Regularly re-take and re-examine courses due to frequent updates in policies and protocols. Ensure all interactions with patients, registered nurses, or doctors are accurately documented. Initiate escalation processes to the appropriate Federal Agency if adverse events or medical conditions change. Employ critical thinking and maintain clear communication when interacting with callers. Conduct over 150 cold-calls weekly to gather necessary information for file completion
  • Motorolasolutions
    Customer Service/ Technical Agent
    Motorolasolutions
    Sep 2018 - Jan 2023 (4 years 5 months)
    Provide technical support on Modems, radios frequency, programming, usability, and troubleshooting via phone and chat. Delivered excellent customer service, handling over 60 inbound calls daily for both B2B and B2C clients. Managed and created 100+ cases and emails weekly, working across multiple communication channels. Escalated issues to the appropriate technical teams and managed CRM tickets. Assisted customers with account creation, invoice payments, and order status inquiries. Guide and educate customers to submit online repair request, otherwise intake repair information to submit online.
Education verified_user 0% verified
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    High School Diploma
    La Joya HighSchool
    Jan 2016 - Jan 2018 (2 years 1 month)