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Edgar Antonio Jacob Moreno

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Estudiante
San José, San José Province, Costa Rica

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Résumé

Jobs verified_user 0% verified
  • Stewart Title
    I.T Service Management Analyst (IAM)
    Stewart Title
    Oct 2022 - Current (4 years)
    • IAM Specialist Service Now Ticket System • AD account management Account Provisioning • Remote Troubleshooting using Bomgar • Identity and access management services • PowerShell scripting automation for Active Directory • Develop GUI Interfaces using Powershell For AD object manipulation to streamline IAM operations. • Exchange Admin Center Support • Sailpoint/AD/ServiceNow/Citrix/Okta/ Support • Hardware and softaware provisioning • Powershell development
  • Teleperformance
    Technical support site Engineer
    Teleperformance
    Oct 2021 - Jan 2022 (4 months)
    • • • • •
    Active directory account management VPN troubleshooting
    Equipment configuration for at-home workers Hardware troubleshooting
    Support using a ticketing system that improved the efficiency of managing company IT requests Diagnosed and resolved complex technical issues for customers, providing detailed root-cause analysis
  • Teleperformance
    Customer service representative
    Teleperformance
    Apr 2021 - Oct 2022 (1 year 7 months)
    Representative for Via sat Internet Services Collaborated with other departments to ensure customer satisfaction • Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries • Handle Front-line Technical Support Inbound Calls • Outstanding KPR
Education verified_user 0% verified
  • LinkedIn Learning
    PowerShell 5 Essential Training
    LinkedIn Learning
    Apr 2024 - May 2024 (2 months)
  • LinkedIn Learning
    Teamwork Essentials: Stand Out as a
    LinkedIn Learning
    Apr 2023
  • Universidad Estatal a Distancia
    Bachelor's in Computer Science and System Engineering
    Universidad Estatal a Distancia
    Jan 2020 - Jan 2025 (5 years 1 month)
  • Universidad Estatal a Distancia
    Associate Degree in Computer Science
    Universidad Estatal a Distancia
    Jan 2020 - Apr 2022 (2 years 4 months)
Projects (professional or personal) verified_user 0% verified
  • L
    Linux home server
    Feb 2025
    Set up Linux environment on old laptop with fedora server distro
  • Stewart Title
    Bachelor thesis
    Stewart Title
    Jun 2024 - Dec 2024 (7 months)
    Full stack Web application using JavaScript for the front end with SPA architecture and .Net for the back end using MVC architecture
Publications verified_user 0% verified