Edgar Gutierrez Eng
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State of Mexico, Mexico
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Jobs
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Sales RepresentativePrime DumpsterMay 2026 - Jul 2026 (3 months)• Handled inbound/outbound calls, assisting homeowners with service requests and providing clear guidance.
• Scheduled and coordinated delivery of porta potties and dumpsters, ensuring timely service and customer satisfaction.
• Developed bilingual sales scripts and urgency messaging to improve customer engagement and close rates.
• Supported homeowners by explaining service options, pricing, and logistics in a clear, approachable manner.
• Collaborated with operations to resolve scheduling conflicts and maintain smooth service delivery.- Claims SpecialistBulldog AdjustersApr 2025 - Nov 2025 (8 months)• Managed 40–100+ homeowner insurance claims simultaneously.
• Coordinated inspections and guided clients through claims in English & Spanish.
• Supported settlement negotiations with carriers, achieving favorable resolutions.
• Prepared detailed reports and collaborated with contractors/legal teams.
• Handled customer retention by addressing cancellation concerns and reinforcing trust. - Freelance Bilingual Medical InterpreterOne World Global ServicesFeb 2024 - Current (2 years 9 months)• Provide accurate, real-time interpretation in English and Spanish for medical appointments and consultations.
• Facilitate clear communication between healthcare providers, patients, and families.
• Maintain strict confidentiality and compliance with HIPAA standards.
• Adapt to diverse medical scenarios with cultural sensitivity and professionalism. - Bilingual Medical InterpreterKelly ServicesFeb 2023 - Jan 2025 (2 years)• Delivered rapid, accurate interpretation for ERs, 911 dispatch, hospitals, clinics, jails, and detention centers.
• Verified patient data, documented critical information, and solved urgent issues.
• Assisted law enforcement and immigration officers with bilingual interviews and emergency calls. - Customer Service RepresentativeTech MahindraJan 2021 - Oct 2022 (1 year 10 months)• Supported Verizon customers bilingually for internet, landline, and TV.
• Explained billing, performed troubleshooting, and de-escalated customer concerns.
Education
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- MMedical Terminology, Anatomy & PhysiologyJan 2025
- PPro-Certified Remote Healthcare InterpreterJan 2025
- LSpanish Medical Specialized InterpreterLanguage Line SolutionsFeb 2023
- Oregon State Painters Apprenticeship CertificateOregon StateAug 2006
- LGeneral Educational DevelopmentLord High SchoolJan 1994