Results‑driven Bilingual Claims Specialist & Customer Service Professional with 7+ years of experience in insurance claims management, customer support, medical interpretation, and credit & collections. Skilled at managing high‑volume caseloads (40–100+ claims), guiding clients through complex processes, and achieving favorable settlements in high‑pressure environments. Fluent in English and Spanish, with proven expertise in conflict resolution, inspection coordination, and client retention. Currently providing remote freelance interpretation for Propio Language Services, reinforcing adaptability and cultural sensitivity. Seeking to leverage bilingual communication and claims expertise in a U.S.-based remote role.
