Edgar Estuardo Velasquez Flores

Edgar Estuardo Velasquez Flores

About

Detail

Bachiller C.C.L.L
Guatemala City Metropolitan Area, Guatemala
Contact Edgar regarding: 
Flexible work
Starting at USD6/hour
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Internships
Starting at USD800/month

Timeline

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Project

Résumé

Jobs verified_user 50% verified
  • Kafene
    Customer service verified_user Verified experience public Remote experience
    Kafene
    Dec 2024 - May 2025 (6 months)
  • Conduent
    Servicio al cliente Royal Caribbean
    Conduent
    Nov 2018 - Oct 2022 (4 years)
    - En mi rol en Servicio al Cliente en Royal Caribbean, fui responsable de manejar y crear reservaciones de cruceros, asegurando una experiencia excepcional para los clientes. Utilicé herramientas de CRM para gestionar relaciones con los clientes y optimizar el soporte al cliente, lo que me permitió atender eficazmente las consultas y solicitudes. Además, mi experiencia en ventas internas durante un año me proporcionó una comprensión valiosa de las necesidades del cliente y las estrategias de precios, lo que mejoró mi capacidad para ofrecer soluciones personalizadas y efectivas. Mi gestión de citas y correos electrónicos, junto con la atención a llamadas entrantes, contribuyó a mantener un flujo de trabajo organizado y eficiente, garantizand
Projects (professional or personal) verified_user 0% verified
  • I
    Freight broker
    INTERNATIONAL HEAVY HAULERS | International Heavy Transport Company
    Oct 2022 - Nov 2024 (2 years 2 months)
    As a Freight Broker, I was responsible for creating leads and closing deals to provide efficient transportation solutions to customers. My role involved leveraging lead generation techniques and inside sales strategies to identify potential clients and foster strong customer relationships through exceptional customer service. I utilized digital marketing sales tactics, including cold calling and email management, to effectively reach out to prospects. Additionally, I employed SEO skills to enhance my online research capabilities, utilizing platforms like Google, FindPeopleSearch, and TruePeopleSearch to gather specific customer information, which enabled me to connect with the right individuals and offer tailored services.