Edgardo De Leon

Talent Acquisition Supervisor

Sitel Group

Apr 2024 - Jul 2025 (1 year 4 months)

- Directed a team of 8 recruiters, achieving faster time-to-fill by improving ATS requisition workflows. Enhanced recruiter performance through structured coaching and continuous feedback programs. Partnered with HR and Operations to align staffing strategies with organizational goals. Introduced weekly reporting dashboards that improved cross-department communication and reduced hiring delays. Additionally, I contributed to construction talent sourcing efforts during peak hiring periods, ensuring that we met high-demand requirements effectively while maintaining our recruitment standards.

S

Senior Recruitment Specialist

Apr 2022 - Apr 2024 (2 years 1 month)

Executed full-cycle recruitment, successfully hiring 300+ employees per month in high-demand roles. Launched advanced sourcing campaigns across LinkedIn and social platforms, cutting agency costs. Optimized candidate experience and onboarding processes, improving offer acceptance rates. Developed recruitment performance reports used by leadership to refine workforce planning. Creation of Job Profiles.

R

Recruitment Specialist

Feb 2019 - Apr 2022 (3 years 3 months)

Designed targeted recruitment strategies to meet hiring needs during rapid expansion phases. Improved hiring quality through structured behavioral interview methods. Led onboarding sessions that reduced early attrition and boosted employee integration scores. Built long-term candidate pipelines to strengthen employer branding efforts.

Training & Quality Analyst (Sales and Collections)

Grupo Aros

Jul 2017 - Oct 2018 (1 year 4 months)

As a Training & Quality Analyst (Sales and Collections), I evaluated and coached call center representatives, significantly raising training efficiency and enhancing overall performance. I streamlined onboarding procedures, which led to a reduction in errors and improved compliance. Additionally, I delivered specialized training programs tailored to the needs of the team. During peak seasons, I created job postings and conducted interviews to ensure we attracted the best talent. My experience in executive search and sourcing, although not directly relevant to my current role, provided me with valuable insights into recruitment processes, which I leveraged to enhance our hiring strategies in a small company setting.

Development Trainer

Alorica

Feb 2015 - Jul 2017 (2 years 6 months)

Delivered leadership and skill development programs across LATAM and US offices. Boosted employee productivity and call quality scores through tailored training content. Created leadership training material based on survey analysis and compliance feedback.

C

Collections New Hire Trainer

Jan 2011 - Jun 2015 (4 years 6 months)

Trained and onboard 500+ new employees hire, ensuring compliance and sales readiness. Improved new hire retention by 10% through enhanced onboarding programs.

C

Collections Agent

Dec 2007 - Jan 2011 (3 years 2 months)

Managed inbound/outbound collections, achieving consistent recovery performance. Negotiated payment plans and resolved delinquent accounts with high customer satisfaction.

N

Collections Agent

NARS

Oct 2005 - Nov 2007 (2 years 2 months)

Performed skip tracing and investigations to recover delinquent accounts. Achieved monthly targets consistently, ranking among top performers in recovery rate.

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