Edgardo De leon

Edgardo De leon  new_releases

About

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Talent Acquisition Specialist
Panama City, Panamá Province, Panama

Timeline

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Résumé

Jobs verified_user 0% verified
  • Ozeol
    Talent Acquisition Specialist
    Ozeol
    Jul 2026 - Current (4 months)
  • Page Outsourcing
    Talent recruiter
    Page Outsourcing
    Feb 2026 - Jul 2026 (6 months)
  • Gracemark Solutions
    Technical Recruiter
    Gracemark Solutions
    Nov 2025 - Feb 2026 (4 months)
    Manage full-cycle recruitment processes, including sourcing, screening, interviewing, and hiring qualified candidates for a variety of roles.
    Partner with hiring managers to understand staffing needs and define job requirements and candidate profiles.
    Develop and implement effective sourcing strategies through job boards, social media, networking, and direct outreach.
    Conduct initial candidate assessments to evaluate skills, experience, and cultural fit.
    Coordinate interview schedules and facilitate communication between candidates and internal teams.
    Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
    Build and nurture strong talent pipelines for current and future hiring
  • Sitel Group
    Talent Aquisition Supervisor
    Sitel Group
    Apr 2024 - Jul 2025 (1 year 4 months)
  • Sitel Group
    Senior Recruitment Specialist
    Sitel Group
    Apr 2022 - Apr 2024 (2 years 1 month)
    Role and Responsibilities
    • Oversee incoming and outgoing communications with key partners (Ops, Learning, HR).
    • Help overcome day to day challenges and roadblocks the team may have.
    • Maintain proper staffing and performance from the support team, as well as their performance review and calibration.
    • Daily, weekly and monthly reports and meetings with all the involved departments in Talent acquisition.
    • Guarantee optimal working conditions (Tools, Resources, Information, and Communication).
    • Consolidate and communicate important updates on current assignments.
    • Request, follow up on Lab results, as well as billing validation.
    • Response to applicants received through recruitment generic email.
  • Sitel Group
    Recruiting Specialist
    Sitel Group
    Feb 2019 - Apr 2024 (5 years 3 months)
    Role:
    • Design and implement overall recruiting strategy
    • Develop and update job descriptions and job specifications
    • Perform job and task analysis to document job requirements and objectives
    • Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
    • Source and recruit candidates by using databases, social media etc
    • Screen candidates resumes and job applications
    • Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
    • Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
    • Onboard new employees in order to become fully integrated
    • Monitor and apply HR rec
  • Grupo Aros
    Training and Quality analyst (Sales and Collections)
    Grupo Aros
    Jul 2017 - Oct 2018 (1 year 4 months)
    DUTIES

    - Maximizes call center representatives effectiveness by ensuring representatives have thorough knowledge of products
    - Evaluate the performance of the customer service representatives over the phone, skill, knowledge, end-user satisfaction and communication skills.
    - Organize process with the department coordinator for batch access to new hire employees.
    - Create and teach new hire in how to use the biometric login clock.
    - Interview candidates when necessary.
    - Reinforce areas of opportunity of current employees by continues training.
    - Work in any special process assigned.
  • Alorica
    Development Trainer
    Alorica
    Feb 2015 - Jul 2017 (2 years 6 months)
    Deliver continuous development training to all personnel Identify potential and lost opportunities, discover and research trends, and communicate finding across the organization. } Region: Latin America and US

    DUTIES
    - Standardize knowledge and competencies -Developing promotional material distribution
    - Increase employment skills, productivity, and quality of work among employees and develop personnel for succession.-Manage purchase orders, and follow up for all assigned vendors.
    - Make sure that compliance is follow by all employees.
    - Analyze compliance report and follow-up to assure completion.
    - Explain the strategy of completion for Latin America region, based on compliance report to
  • Alorica
    Collections New Hire Trainer
    Alorica
    Jan 2011 - Jun 2015 (4 years 6 months)
    DUTIES
    - -Responsible for all new hire and tenure call center representatives effectiveness by ensuring representatives have thorough knowledge of products, services, can effectively use closing skills, troubleshoot, resolve problems and provide positive customer experience to existing and potential customer base.
    - Make sure the department complete compliance requirement by the company and our client no later than the beginning of the 4th quarter.
    - Supervise low performance agents to find areas of improvement.
    rs.
  • Alorica
    Collections Agent
    Alorica
    Dec 2007 - Jan 2011 (3 years 2 months)
    DUTIES

    - Managing large amounts of inbound and outbound calls in a timely manner
    - Collect payments on past due bills
    - Create a list of people who have not made payments. Organize list according to severity of delinquency
    - Responsible for contacting our customers who are between one and six months past due on their credit card accounts and securing payment arrangements.
    - Following call center “scripts” when handling different topics.
    - Identifying customers' needs, clarify information, research every issue and providing solutions.
    - Organize list according to severity of delinquency. Locate customers using credit bureau information, background checks, loan documents, and other pape
  • N
    Collections Agent
    NARS
    Oct 2005 - Nov 2007 (2 years 2 months)
    - Managing large amounts of inbound and outbound calls in a timely manner
    - Collect payments on past due bills and write off accounts
    - Create a list of people who have not made payments. Organize list according to severity of delinquency
    - Responsible for Skip Tracing and Investigations of customers.
    - Following call center “scripts” when handling different topics.
    - Identifying customers' needs, clarify information, research every issue and providing solutions.
    - Organize list according to severity of delinquency. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
Education verified_user 0% verified
  • s
    High School Diploma, Informática, comunicaciones y servicios de asistencia
    southview
    Jan 2001 - Jan 2003 (2 years 1 month)