Edgardo Arce Campos
About
Detail
Heredia, Heredia Province, Costa Rica
Contact Edgardo regarding:
Flexible work
Starting at
USD35/hour
Résumé
Jobs
verified_user
0% verified
It Analyst & Office ManagerElite TechnologyMar 2024 - Current (2 years 6 months)• Provide enterprise IT support for Windows, macOS, mobile devices, and business applications. • Manage Microsoft Azure, Intune, and Autopilot device administration. • Support onboarding and offboarding processes including account creation, access management, and device preparation. • Administer Entra ID and Active Directory environments including user accounts, groups, passwords, and permissions. • Manage Microsoft 365 licenses and application access. • Lead IT projects including new office setup and technology implementation. • Perform hardware replacement, imaging, inventory management, and asset tracking. • Support CrowdStrike endpoint security operations. • Manage IT storage and budget-related activities.- It Support SpecialistTradeStationApr 2023 - Mar 2024 (1 year)• Supported enterprise users with hardware, software, and operating system issues. • Managed Azure, Intune, Autopilot, JAMF, and Tanium administration. • Performed Mac and Windows endpoint management including patching and software deployment. • Supported Cisco networking equipment, Palo Alto firewall environments, printers, and wireless infrastructure. • Installed and configured Cisco switches, access points, printers, and workplace technology. • Managed Active Directory administration and user lifecycle processes. • Used ServiceNow ticketing platform for incident management. • Supported VMware troubleshooting and Microsoft 365 environments.
- CIt Support SpecialistCooper MedicalNov 2022 - Mar 2023 (5 months)• Delivered technical support for enterprise users across Windows, macOS, mobile devices, and thin clients. • Managed Intune, Azure, JAMF, endpoint deployment, and software distribution. • Supported Cisco infrastructure, video conferencing systems, printers, smart devices, and workplace technology. • Performed system imaging, hardware replacement, and inventory management. • Supported Active Directory, VMware, Microsoft Office 365, and security tools.
- It Networking & Help Desk SecurityHarris ComputerApr 2022 - Nov 2022 (8 months)• Provided enterprise support for users across North America. • Supported Azure, Intune, Active Directory, networking, and endpoint security. • Managed device deployments, software installation, patch management, and troubleshooting. • Supported Cisco switches, firewall environments, wireless infrastructure, and CCTV systems. • Managed tickets using Remedy and Jira. • Supported VMware and Microsoft 365 applications.
- PIt Professional & Help Desk SecurityPop Digital Marketing AgencyJul 2018 - Sep 2021 (3 years 3 months)• Provided technical support for Dell, HP, Lenovo, Alienware, Microsoft Surface, Mac, iOS, and Android devices. • Managed JAMF administration including software deployment, policies, updates, and compliance. • Supported Active Directory administration and user management. • Maintained endpoint security using Sophos Central. • Supported Cisco networking, telepresence systems, printers, CCTV, and conference room technology. • Managed IT inventory and hardware lifecycle.
- It Specialist – NetworkConvergysJul 2015 - Jul 2018 (3 years 1 month)• Supported servers, switches, storage systems, and enterprise infrastructure. • Managed SCCM administration including: • Software distribution • Patch management • Operating system deployment • Hardware/software inventory • Supported Active Directory, DHCP, VLANs, Windows servers, VMware, and ITIL processes. • Maintained computer facilities and IT storage operations.
Education
verified_user
0% verified
- ITIL v3 CertifiedITILMar 2017 - Current (9 years 6 months)
- HComputer Science Engineering StudiesHispanoamericana UniversityApr 2011 - Oct 2017 (6 years 7 months)