E
Edgard Kam
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Quality Assurance (QA) Specialist & Customer Service Professional
Panama
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Quality Assurance SpecialistNimbusMar 2025 - Jun 2026 (1 year 4 months)• Leadership and coordination of QA teams. • Design and execution of functional test plans and test cases. • Validation of business requirements and acceptance criteria. • Defect management and tracking throughout the full development lifecycle. • Close collaboration with Development, Product, and Operations teams. • Active participation in Scrum ceremonies (Daily, Planning, Review, Retrospective). • Quality assurance for web and mobile applications. • Identification of risks and proposals for improvement in QA processes. • Mentoring and training of QA team members.- OQuality Assurance SpecialistOmegatech Advance Solutions, S.A.Aug 2023 - Jul 2025 (2 years)• Leadership and coordination of QA teams. • Design and execution of functional test plans and test cases. • Validation of business requirements and acceptance criteria. • Defect management and tracking throughout the full development lifecycle. • Close collaboration with Development, Product, and Operations teams. • Active participation in Scrum ceremonies (Daily, Planning, Review, Retrospective). • Quality assurance for web and mobile applications. • Identification of risks and proposals for improvement in QA processes. • Mentoring and training of QA team members.
- NQuality Assurance SpecialistNova Software Devops, S.A.Aug 2021 - Jul 2023 (2 years)• Leadership and coordination of QA teams. • Design and execution of functional test plans and test cases. • Validation of business requirements and acceptance criteria. • Defect management and tracking throughout the full development lifecycle. • Close collaboration with Development, Product, and Operations teams. • Active participation in Scrum ceremonies (Daily, Planning, Review, Retrospective). • Quality assurance for web and mobile applications. • Identification of risks and proposals for improvement in QA processes. • Mentoring and training of QA team members.
- GQuality Assurance SpecialistGlobal Group Technology Overseas, S.A.Aug 2018 - Jul 2021 (3 years)• Leadership and coordination of QA teams. • Design and execution of functional test plans and test cases. • Validation of business requirements and acceptance criteria. • Defect management and tracking throughout the full development lifecycle. • Close collaboration with Development, Product, and Operations teams. • Active participation in Scrum ceremonies (Daily, Planning, Review, Retrospective). • Quality assurance for web and mobile applications. • Identification of risks and proposals for improvement in QA processes. • Mentoring and training of QA team members.
- CQuality Assurance SpecialistCobalt Technology Services, S.A.Aug 2017 - Jun 2026 (8 years 11 months)• Leadership and coordination of QA teams. • Design and execution of functional test plans and test cases. • Validation of business requirements and acceptance criteria. • Defect management and tracking throughout the full development lifecycle. • Close collaboration with Development, Product, and Operations teams. • Active participation in Scrum ceremonies (Daily, Planning, Review, Retrospective). • Quality assurance for web and mobile applications. • Identification of risks and proposals for improvement in QA processes. • Mentoring and training of QA team members.
- ICustomer Service AgentIDMJan 2010 - Jan 2016 (6 years 1 month)• Customer support through multiple communication channels. • Resolution of incidents, inquiries, and service requests. • Tracking and escalation of cases according to established procedures. • Customer satisfaction management. • Effective communication with different departments for problem resolution. • Handling high-pressure situations while maintaining quality standards.