Edgar Amezquita Administrador turístico y hotelero

Customer Growth Manager

Cloudbeds

Dec 2024 - Current (1 year 5 months)

Identify areas for improvement in existing customer accounts to maximize their use of the products and uncover potential business growth opportunities by doing cross selling and upsells. Stay up to date with product releases to effectively promote them within the Latin American market. Develop campaigns targeted at existing customers to keep them informed about product updates and new features. Conduct virtual product/service demonstrations in a consultative manner, highlighting the value proposition and benefits for existing clients. Compile and analyze sales data to prepare detailed reports, maintain a strong pipeline, and support the achievement of monthly goals.

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Market Manager

South América

Sep 2021 - Dec 2024 (3 years 4 months)

As a Market Manager, I conducted comprehensive industry and market trend research in Latin America to identify potential opportunities and areas for business growth. I proactively identified and pursued new business opportunities with prospective clients, leveraging market insights and industry knowledge. I generated leads lists and conducted cold calling campaigns to initiate contact and establish rapport with potential clients. Additionally, I delivered virtual product/service demonstrations in a consultative manner, showcasing the value proposition and benefits to potential clients. I prepared detailed reports by collecting and analyzing sales information and statistics, ensuring a robust pipeline and facilitating the achievement of mont

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Hotels Sales Executive

Feb 2021 - Nov 2022 (1 year 10 months)

Successfully managed business relations with travel agencies, companies, and individual customers within the tourism sector in Colombia, facilitating growth and fostering long-term partnerships. Spearheaded market opening initiatives, establishing strategic alliances, and consistently exceeding goals and quotas through effective negotiation and collaboration. Provided personalized support throughout the entire sales cycle, from initial engagement to post-sale follow-up, ensuring exceptional customer satisfaction and retention. Established, maintained, and updated a comprehensive business database, leveraging data-driven insights to inform strategic decision-making and optimize sales efforts.

Senior Business Analyst

DHL Global Forwarding

May 2018 - Feb 2020 (1 year 10 months)

Spearheaded the airfreight sales team's growth and international recognition through participative leadership and streamlined process management. Achieved customer base expansion through the automation of the quotes process, enhancing efficiency and service delivery. Functions: Managed personnel ranging from 10 to 20 individuals, leading teams to meet KPIs, personal, and professional goals through effective feedback and tailored training programs. Spearheaded the creation, implementation, and enhancement of processes, ensuring optimal execution to drive operational efficiency and customer satisfaction. Facilitated workshops on customer service experience, serving as a training facilitator to enhance team skills and foster a customer-centric

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Project Analyst

Feb 2017 - May 2018 (1 year 4 months)

Generated quotes for customers involved in importing and exporting goods to and from the United States and Canada, ensuring accuracy and competitiveness in pricing. Spearheaded the implementation of new sales projects through comprehensive process analysis and validation, driving innovation and efficiency in sales strategies.

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Associate

Apr 2016 - Feb 2017 (11 months)

Functions: Verified rates with airlines in the United States to consolidate data for the America's rate card, ensuring accuracy and reliability in pricing information. Provided remote support to the Americas region through video or call trainings, offering valuable guidance and assistance to enhance operational efficiency and performance.

Bilingual Sales Coordinator

Despegar.com

Aug 2014 - Jan 2016 (1 year 6 months)

Cultivated and nurtured business partnerships, focusing on customer and hotel retention, as well as fostering loyalty among key stakeholders. Collaborated with Hotel Managers to analyze, calculate, and implement effective strategies aimed at achieving profit targets and maximizing revenue. Provided support and guidance as a sales coordinator to hotel directors within assigned regions, ensuring alignment with organizational objectives and goals. Maintained parity rates with partner hotels to uphold fair competition standards and promote equitable business practices.

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Night Operations Manager

B.O.G Hotel

Aug 2013 - May 2014 (10 months)

Made critical decisions and devised solutions aligned with company guidelines, serving as the responsible authority for the entire hotel during night shift operations. Maintained objective reporting of performance and behaviors across all areas within the hotel, identifying key areas of excellence and areas for improvement. Conducted thorough auditing and monitoring of cashier activities, encompassing front desk operations, accounting procedures, and food and beverage services (A&B), ensuring accuracy and compliance with financial protocols

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Receptionist

Feb 2013 - Aug 2013 (7 months)

Efficiently managed the check-in and check-out process for hotel guests, ensuring a smooth and welcoming experience. Diligently tracked and followed up on guest requests, addressing concerns promptly and enhancing overall satisfaction. Coordinated tours with partner tourism companies, facilitating memorable experiences for guests and promoting local attractions. Handled cash management and foreign currency exchange operations, maintaining accuracy and compliance with financial procedures. Created booking reservations, meticulously organizing guest accommodations and ensuring optimal occupancy levels.

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Bellperson

Feb 2012 - Feb 2013 (1 year 1 month)

Managed hotel service bookings, including spa appointments, restaurant reservations, and bar arrangements, ensuring seamless guest experiences. Provided attentive customer support by assisting with luggage handling, enhancing overall satisfaction and comfort during their stay

Bilingual Customer Service Representative

Sitel

Apr 2011 - Aug 2011 (5 months)

Provided English-language customer service tailored to clients in the USA, specializing in cellular and technology services, ensuring prompt and satisfactory resolution to inquiries and concerns Springmount services/ Pickwick cleaning/ Professional cleaning services

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Overseas experience

Feb 2010 - Dec 2010 (11 months)

Provide guidance and supervision to staff members, ensuring efficient task execution and adherence to standards. Ensure and uphold service quality by implementing rigorous monitoring procedures. Delegate tasks effectively, assigning responsibilities to personnel based on their strengths and skillsets.

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Bilingual Customer Service Representative

TRACFONE WIRELESSCOLABORO C.T.A

Dec 2008 - Dec 2009 (1 year 1 month)

Provided back-office support to address escalated cases, employing strategic problem-solving to deliver effective solutions. Delivered English-language customer service tailored to clients in the USA, specializing in cellular and technology services, ensuring prompt and satisfactory resolution to inquiries and concerns.

Edgar Amezquita

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Edgar Amezquita