Edgar Adan Noria Leon Client Experience Representative

Bilingual Agent(Short

KellyMitchell Group

Mar 2024 - Apr 2024 (2 months)

Successfully completed short contract in medical call center, facilitating accurate communication between Spanish-speaking customers and doctors

Collections Representative

ATT

Apr 2018 - Dec 2021 (3 years 9 months)

Collection Billing and Customer Service, inbound cells B2B explaining billing and collecting past due balance, Open tickects in salesforce and CRM for PVP for disputes Administered overdue payments cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.

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Technical Support Representative

Sonda Mexico

Sep 2016 - Apr 2018 (1 year 8 months)

Technical support at Enel Green Power and Mizuho bank. (Provide first level technical support to users of these companies, as well as registrations, cancellations of users in the AD. And the management of the BMC tool) Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. Addressed and resolved SLA issues promptly using an OTRS system.

Collections Agent

Katz Law Office

Sep 2014 - May 2015 (9 months)

Account Specialist and Customer Service for clients in IL, Chicago. Incoming and outgoing calls, clarification of invoices sent to clients, process payments and payment plans provided, negotiation of outstanding payments on closed accounts, attorney translation and client meetings, scheduling client/attorney meetings, legal assistance provided to clients and handling employee schedule. Recovered lost revenue by persistently contacting customers with past due accounts. Created repayment plans based on account holders' financial status and repayment abilities.

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Collections Agent(Account

Ocwen Loan Servicing

Jul 2013 - Jan 2014 (7 months)

Bank and Home Loans Financials Collections Incoming and outgoing calls regarding loan modifications, overdue mortgage payment plans, filling out loan modification packages for clients. lower rate, process payments, provided clients with legal assistance regarding current state mortgage and foreclosure laws. Improved existing collections processes by analysing rejection patterns and denials. Administered overdue payments cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.

Edgar Adan Noria Leon

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